G
Grandad
Guest
Just as a reminder, the C class I bought late last year had, I was told, 'Rain Sensing Wipers', and I was instructed in their operation and use.
It being my first Mercedes, I knew about them but would not have been able to tell if they were fitted or not.
However the rain had no effect so I assumed that they were not working and requested that they were fixed.
After a few visits, phone calls and six weeks later it was agreed that the car would be put on diagnostics, the read out scrutinised and 'computer said no'.
Rain sensing wipers were not fitted but their cost on ordering new was only just over £100, so I asked about retro fitting, they said we will get back to you on that, making it seem entirely possible.
I also contacted an indie in Bristol who was very helpfull, called me back in 10 mins to say it was possible but about 5 hours labour plus new w/screen, sensor, loom etc, so EXPENSIVE.
So another call to main dealer after 3 weeks of silence, was told quite abruptly that "oh yes I remember your's was the car we tested, you do not have rain sensors and they can't be retro fitted."
By this time it was the answer I was expecting, but surely all of this could have been better dealt with by an instant check when I first brought it to the salesman's attention, even a quick call to the previous owner would have sufficed.
Then on realising the omission on extras fitted, an apology about the mistake, fine, no problem, it happens, I am an easy going guy, top my tank up, subject closed.
Instead it dragged on for 9 weeks, the initial rapport has gone and I feel as though it is all my fault, how ****** sad.
Thanks to all who read this rant, feel better now, and to think the salesman just had a customer relations course!
Still love the car though.
It being my first Mercedes, I knew about them but would not have been able to tell if they were fitted or not.
However the rain had no effect so I assumed that they were not working and requested that they were fixed.
After a few visits, phone calls and six weeks later it was agreed that the car would be put on diagnostics, the read out scrutinised and 'computer said no'.
Rain sensing wipers were not fitted but their cost on ordering new was only just over £100, so I asked about retro fitting, they said we will get back to you on that, making it seem entirely possible.
I also contacted an indie in Bristol who was very helpfull, called me back in 10 mins to say it was possible but about 5 hours labour plus new w/screen, sensor, loom etc, so EXPENSIVE.
So another call to main dealer after 3 weeks of silence, was told quite abruptly that "oh yes I remember your's was the car we tested, you do not have rain sensors and they can't be retro fitted."
By this time it was the answer I was expecting, but surely all of this could have been better dealt with by an instant check when I first brought it to the salesman's attention, even a quick call to the previous owner would have sufficed.
Then on realising the omission on extras fitted, an apology about the mistake, fine, no problem, it happens, I am an easy going guy, top my tank up, subject closed.
Instead it dragged on for 9 weeks, the initial rapport has gone and I feel as though it is all my fault, how ****** sad.
Thanks to all who read this rant, feel better now, and to think the salesman just had a customer relations course!
Still love the car though.
