Service Care Plan

[engtechst]

My E 350 CGi Cabriolet was 4 years old in Mar 14, I took out a servce plan in Nov 13 with the dealer and was told that it would cover 3 major services and any extra item would be carried out at the nearest relevent service.

My first service under the plan (B service) was carried out in Jan13, and I noticed that the Air Filter, Plugs and Brake Fluid were not replaced, I checked with the dealer and was told that the electronic service plan did not show it was due at the time, so would have to wait until the next service Jan/Feb15.

This feels wrong on several points;

Firstly the dealer said that the specific items would be replaced at the nearewst service,

Secondy, the plugs and Air Filter are 4 years old and will be fove years old before they are replaced

Thirdly, if MZB recomend that brake fluid is replaced every two years, how can it be OK to wait 3 years to replace it.

Fourthly, I took the car in yesterday for replacement front pads and discs, and said that I expected them to catch up on the items, which they didnt do even though the Electronic Service plan now shows that they are due.

Should I be be less of a push over and insist that the items are replaced?

The problems seems to be that the car is low milage so servicing is triggered by the date aniversary of registration and that a previous owner had the car serviced in Dec 12 before selling the car, which means that the servicing is not in sync with the 4 years since registration.

 

[Gkinghorn]

I would expect you need to read the small print of the service agreement - something i never did when i had mine i admit. Is the agreement for 3 services OR is it for servicing for 3 years?

I suspect its the former which I feel would let them off the hook contractually. If it isn't then I think you are right to insist they resolve it as they become due.

I know with my BMW they did it on the basis of 3 years servicing but that was more due to the way they serviced cars now...they don't do a full service but rather as items fall due they call you in...i quite like that system.

Check your small print as i said then you can work out where you might stand better.

 

[Scoob]

I do wonder how this works in practise.

My car came with "Two Years Free Servicing" that's what it said stamped on the advert (that I kept) and I had to fight them to honour this. A passing comment as I was picking up the car led them to say it DIDN'T have free serving, contrary to the advert. Anyway, they set up a 2-year service plan at their expense. I'm actually due my first service on this plan in a couple of weeks, so we'll see how it goes.

Scoob.

 

[Rory]

Of course, they'd have told you having all the additional work done was "mandatory" if you were picking up the bill yourself.

I took the old ServicePlus scheme on my car for years 4,5 & 6 and was told it would definitely include the ATF change. It disappeared off ESS and they wouldn't do it.