SOS to Mercedes Specialists in Southern England (W220 ‘mystery’ ADS Problem)

markben

Senior Member
Joined
Feb 12, 2017
Messages
227
Reaction score
305
Location
Bristol UK
Your Mercedes
w220 2004 S320L CDI
Greetings and apologies for this long post, but I hope you will understand (Please read on..).

I won’t go into chapter & verse (again!) here about the long-running ‘mystery’ / as yet un-diagnosed Hard Damping (HD) issue in Comfort setting on my otherwise immaculate & impeccably maintained 140k mile 2004 S320L cdi. Only to say ‘BUMP / THUMP / OUCH’!:eek:as if the ADS is 'stuck' in any or all of Sport 1, 2, or Level 4 Hard Compression & Rebound at all 4 struts & solenoid damping valves simultaneously at low speeds over even minor road ruts & ridges. And no, I’m not imagining nor exaggerating the symptoms.

If you’ve been following my HD saga, you might see why I’m now reaching out further despite many helpful ideas from members here (thanks), and after several (un-named) local Mercedes ‘specialists’ and an intrepid but terminally puzzled local auto electrician have either given-up on my HD problem or (worse still - in the case of certain Indies) claim ‘it rides ok’. Grrr…:(

As a result, I’m seeking a Mercedes Specialist (ideally within a 100-mile radius of W-s-M North Somerset) who has:

  • Hands-on Experience in advanced fault finding on Airmatic / ADS equipped W220s or similar Mercedes models with similar problems.
  • Full SDS Dx kit + other advanced testing equipment + working knowledge of Developer Menu & applications (Live-streamed Data etc).
  • (Important!) The Willingness, Interest & Patience to ‘dig deep’ into what is most probably an ‘erroneous’ / hidden electrical fault in the circuitry which effectively disables the ADS 98% of the time - but evades SDS. (The car can & does ride softly / ‘Magic Carpet’ etc - but only sporadically. The difference is Night & Day when it happens).
If any Specialist is interested in taking on my HD 'challenge', can I suggest the first steps:

1. Please express your provisional interest and I will send you a detailed history of the car & previous extensive work done (new OE MB struts, level sensors, compressor, ‘False Negative’ SDS results etc but with no difference to the HD problem). To save time & space here, please contact me via PM and I will send you full details by e.mail + my contact telephone numbers if you want to discuss the problem further.

2. If still interested (?!), I will then visit & ask you to Test Drive the car over a mix of smooth & ‘lumpy’ (but not ‘war zone’) roads to establish whether you agree (or not) with my description & synopsis of the HD problem / symptoms. I will travel to you by prior appointment & pay for your professional time either way.

3. After a test drive (& crucially...), If you agree about the HD problem have some ideas about the possible cause(s) + are still willing to take- on this advanced Dx work (which might include a thorough strip-down & inspection of the possibly corroded / damaged / shorted wiring harness & circuitry & underfloor SAMs etc etc), I’ll be happy to discuss a ‘Plan’ & schedule to fit in with your other workshop commitments (e.g. I can travel to you, leave the car for, say, a week and receive progress reports about your investigations & further comparative test drives etc).

4. Re. the (potentially open-ended) costs of your investigations: I’ll be happy to discuss & agree Terms ££ which ensure that you are paid promptly stage-by-stage, e.g. hourly / daily or weekly regardless of the result - if that makes sense? And IF.. you successfully & reliably Dx & Fix my ‘mystery’ HD problem, I will be happy to pay a generous ££ Bonus as a Thank You for your efforts.

The most important thing:

After many disappointments, I need to be absolutely confident in an Indie / Specialist who is capable of, and willing to take-on my ‘mystery’ HD Dx challenge - and who knows from personal experience how supremely smoothly & comfortably W220s should ride in ‘Comfort’ mode when all is ‘right’. My S Class is simply too good to give-up on, even if other ‘Specialists’ have done. The Cost ££ of Dx & a Fix isn't important within reason - I just want my treasured 'S' to ride as smoothly as it left the factory nearly 20 years ago. 'Mission Impossible'.. some of you might ask? But we put Men on the Moon decades ago so, surely, fixing my 'mystery' HD problem in 2024 isn't beyond the scope of a competent, capable & (above all..) interested Mercedes Indie / Specialist. I rest my case.. ;)

Many thanks & I look forward to your responses.

Mark Benjamin - Bristol area.

(Ex Mercedes Benz UK Head Office senior sales training consultant who knows-well how smoothly Airmatic / ADS equipped Mercedes cars should ride. Enuff said?).:cool:
 
Last edited:

AMGeed

Senior Member
Joined
Jan 18, 2009
Messages
9,299
Reaction score
7,504
Location
Poole, Dorset
Your Mercedes
1998/2001 W210 E280 x2 SOLD 2004 W211 E55 SOLD, 2014 E63 Biturbo SOLD .S204 C180K
Contact the following indies and see if they will take the job on.

Avantgarde Automotive.

MBS Southampton.

PCS Horndean

Star-Tech Poole

Project AMG Ringwood Hants

If any of these indies has already inspected the car and found no fault, don't be surprised if you get similar diagnosis from the others.
 
OP
markben

markben

Senior Member
Joined
Feb 12, 2017
Messages
227
Reaction score
305
Location
Bristol UK
Your Mercedes
w220 2004 S320L CDI
  • Thread Starter
  • Thread starter
  • #3
Contact the following indies and see if they will take the job on.

Avantgarde Automotive.

MBS Southampton.

PCS Horndean

Star-Tech Poole

Project AMG Ringwood Hants

If any of these indies has already inspected the car and found no fault, don't be surprised if you get similar diagnosis from the others.

Thanks AMGeed. So far, the Indies I've used (none of those you mention) for inspection, Dx & repairs say 'no faults / it rides ok' etc. That's the conundrum, ('rides ok'). To be fair it does - relatively so, and feels fine on smoother roads compared with, say, an E Class on coil springs. And compared with an 'A' or 'C' class (after driving a loan car), it feels pretty good!

But at the risk of seeming pedantic, 'ok' is their opinion and not the same as 'as smooth as it should be' - especially for an airmatic 'S'. I wouldn't press the point if I didn't know from experience exactly how softly a 'healthy' airmatic 'S' can ride (Magic Carpet etc). I still remember having a lift in a colleague's W220 'S' a few years ago, and the ride quality was wonderfully smooth & supple. The difference was Night & Day compared with mine.

Narrowing things down HD symptoms-wise: the issue presents especially over fairly 'normal' / daily driven local road ridges & ruts (e.g. tarmac repair patches, expansion joints etc) where the suspension 'suddenly'(?) becomes very stiff / almost rigid (Level 4 'hard compression & rebound'). The jolts are often quite alarming and literally shake the entire cabin except for a rare, brief but noticeable softening. I kid you not...

That's why I'm pretty certain the issue is still a sporadic / erroneous / intermittent fault in the ADS circuitry whereby the (new Mercedes supplied) OE struts & solenoid damping valves don't receive an adequate current supply (mA) from the ECU to function fully at all 4 corners appropriately in certain conditions: i.e. to open them & adjust to 'Level 1 soft compression & rebound' within a millisecond in response to signals from the VBA or other sensors. Hence the ECU 'sees' a fault somewhere & shuts down the system / defaults to Level 4 hard compression & rebound as a driving safety measure. You tell me..?

Either way, thanks for the heads up and I might contact the Indies you mention. Even better if one / any of them responds to my SOS - that at least would show that they take me / my synopsis & description of the HD symptoms seriously and are willing to investigate further?

As always, we'll see... ;)

Mark B.
 

tavernole

Senior Member
Joined
Jan 19, 2021
Messages
93
Reaction score
51
Age
75
Location
Bournemouth
Your Mercedes
Mercedes S320 Cdi 2007 W221
Thanks AMGeed. So far, the Indies I've used (none of those you mention) for inspection, Dx & repairs say 'no faults / it rides ok' etc. That's the conundrum, ('rides ok'). To be fair it does - relatively so, and feels fine on smoother roads compared with, say, an E Class on coil springs. And compared with an 'A' or 'C' class (after driving a loan car), it feels pretty good!

But at the risk of seeming pedantic, 'ok' is their opinion and not the same as 'as smooth as it should be' - especially for an airmatic 'S'. I wouldn't press the point if I didn't know from experience exactly how softly a 'healthy' airmatic 'S' can ride (Magic Carpet etc). I still remember having a lift in a colleague's W220 'S' a few years ago, and the ride quality was wonderfully smooth & supple. The difference was Night & Day compared with mine.

Narrowing things down HD symptoms-wise: the issue presents especially over fairly 'normal' / daily driven local road ridges & ruts (e.g. tarmac repair patches, expansion joints etc) where the suspension 'suddenly'(?) becomes very stiff / almost rigid (Level 4 'hard compression & rebound'). The jolts are often quite alarming and literally shake the entire cabin except for a rare, brief but noticeable softening. I kid you not...

That's why I'm pretty certain the issue is still a sporadic / erroneous / intermittent fault in the ADS circuitry whereby the (new Mercedes supplied) OE struts & solenoid damping valves don't receive an adequate current supply (mA) from the ECU to function fully at all 4 corners appropriately in certain conditions: i.e. to open them & adjust to 'Level 1 soft compression & rebound' within a millisecond in response to signals from the VBA or other sensors. Hence the ECU 'sees' a fault somewhere & shuts down the system / defaults to Level 4 hard compression & rebound as a driving safety measure. You tell me..?

Either way, thanks for the heads up and I might contact the Indies you mention. Even better if one / any of them responds to my SOS - that at least would show that they take me / my synopsis & description of the HD symptoms seriously and are willing to investigate further?

As always, we'll see... ;)

Mark B.

Greetings and apologies for this long post, but I hope you will understand (Please read on..).

I won’t go into chapter & verse (again!) here about the long-running ‘mystery’ / as yet un-diagnosed Hard Damping (HD) issue in Comfort setting on my otherwise immaculate & impeccably maintained 140k mile 2004 S320L cdi. Only to say ‘BUMP / THUMP / OUCH’!:eek:as if the ADS is 'stuck' in any or all of Sport 1, 2, or Level 4 Hard Compression & Rebound at all 4 struts & solenoid damping valves simultaneously at low speeds over even minor road ruts & ridges. And no, I’m not imagining nor exaggerating the symptoms.

If you’ve been following my HD saga, you might see why I’m now reaching out further despite many helpful ideas from members here (thanks), and after several (un-named) local Mercedes ‘specialists’ and an intrepid but terminally puzzled local auto electrician have either given-up on my HD problem or (worse still - in the case of certain Indies) claim ‘it rides ok’. Grrr…:(

As a result, I’m seeking a Mercedes Specialist (ideally within a 100-mile radius of W-s-M North Somerset) who has:

  • Hands-on Experience in advanced fault finding on Airmatic / ADS equipped W220s or similar Mercedes models with similar problems.
  • Full SDS Dx kit + other advanced testing equipment + working knowledge of Developer Menu & applications (Live-streamed Data etc).
  • (Important!) The Willingness, Interest & Patience to ‘dig deep’ into what is most probably an ‘erroneous’ / hidden electrical fault in the circuitry which effectively disables the ADS 98% of the time - but evades SDS. (The car can & does ride softly / ‘Magic Carpet’ etc - but only sporadically. The difference is Night & Day when it happens).
If any Specialist is interested in taking on my HD 'challenge', can I suggest the first steps:

1. Please express your provisional interest and I will send you a detailed history of the car & previous extensive work done (new OE MB struts, level sensors, compressor, ‘False Negative’ SDS results etc but with no difference to the HD problem). To save time & space here, please contact me via PM and I will send you full details by e.mail + my contact telephone numbers if you want to discuss the problem further.

2. If still interested (?!), I will then visit & ask you to Test Drive the car over a mix of smooth & ‘lumpy’ (but not ‘war zone’) roads to establish whether you agree (or not) with my description & synopsis of the HD problem / symptoms. I will travel to you by prior appointment & pay for your professional time either way.

3. After a test drive (& crucially...), If you agree about the HD problem have some ideas about the possible cause(s) + are still willing to take- on this advanced Dx work (which might include a thorough strip-down & inspection of the possibly corroded / damaged / shorted wiring harness & circuitry & underfloor SAMs etc etc), I’ll be happy to discuss a ‘Plan’ & schedule to fit in with your other workshop commitments (e.g. I can travel to you, leave the car for, say, a week and receive progress reports about your investigations & further comparative test drives etc).

4. Re. the (potentially open-ended) costs of your investigations: I’ll be happy to discuss & agree Terms ££ which ensure that you are paid promptly stage-by-stage, e.g. hourly / daily or weekly regardless of the result - if that makes sense? And IF.. you successfully & reliably Dx & Fix my ‘mystery’ HD problem, I will be happy to pay a generous ££ Bonus as a Thank You for your efforts.

The most important thing:

After many disappointments, I need to be absolutely confident in an Indie / Specialist who is capable of, and willing to take-on my ‘mystery’ HD Dx challenge - and who knows from personal experience how supremely smoothly & comfortably W220s should ride in ‘Comfort’ mode when all is ‘right’. My S Class is simply too good to give-up on, even if other ‘Specialists’ have done. The Cost ££ of Dx & a Fix isn't important within reason - I just want my treasured 'S' to ride as smoothly as it left the factory nearly 20 years ago. 'Mission Impossible'.. some of you might ask? But we put Men on the Moon decades ago so, surely, fixing my 'mystery' HD problem in 2024 isn't beyond the scope of a competent, capable & (above all..) interested Mercedes Indie / Specialist. I rest my case.. ;)

Many thanks & I look forward to your responses.

Mark Benjamin - Bristol area.

(Ex Mercedes Benz UK Head Office senior sales training consultant who knows-well how smoothly Airmatic / ADS equipped Mercedes cars should ride. Enuff said?).:cool:
There are two electrical connectors close to the top of each suspension post in the engine bay, unplug each one, spray with contact cleaner in both plug and socket, and that will solve your problem and get your comfort setting working again.
 
OP
markben

markben

Senior Member
Joined
Feb 12, 2017
Messages
227
Reaction score
305
Location
Bristol UK
Your Mercedes
w220 2004 S320L CDI
  • Thread Starter
  • Thread starter
  • #5
There are two electrical connectors close to the top of each suspension post in the engine bay, unplug each one, spray with contact cleaner in both plug and socket, and that will solve your problem and get your comfort setting working again.
Thanks tavernole, but sorry to say that I've done that with zero improvement to my HD problem. And also.. swapped the Front Vertical Body Acceleration sensors (on top of the struts) for replacements - twice. Again, with zero improvement. My auto electrician says the FVBAs are giving 'healthy' signals to the ECU: so given all the other work & investigations done (without success) I keep coming back to my hunch about a 'hidden' electrical fault somewhere in the ADS circuitry. You tell me?

I have family connections in the Bournemouth area (Poole to be exact) & visit regularly from my home in Somerset. It would be good to have your opinion about my HD problem next time I'm down if we can arrange a test drive somehow?

Many thanks

Mark.
 
Last edited:
OP
markben

markben

Senior Member
Joined
Feb 12, 2017
Messages
227
Reaction score
305
Location
Bristol UK
Your Mercedes
w220 2004 S320L CDI
  • Thread Starter
  • Thread starter
  • #6
Quick update:

Thanks for your helpful responses & recommendations for local-ish Indies (many of whom.. I guess.. also follow this forum, and might be looking for new work & customers + want to take on my mystery HD Dx challenge on a 'cost no object' basis?).

But since none of the Indies have responded and I don't want to go through-the-mill again with approaching further ones - who might also claim any or all of 'it rides ok / no faults' etc - I'm reluctantly closing this thread and will seek alternative routes to solving my HD problem. I don't know by what route & by whom yet, but that's still HD Dx work in progress.

All I can say from experience is that my well-maintained & otherwise immaculate W220 'S' simply doesn't ride anything like as softly or smoothly as it should in Comfort mode 98% of the time over even relatively minor road ruts & ridges (Magic Carpet etc?). In reality, the ADS damping is usually as stiff as a Go Kart (Full Stiff / Level 4 Hard Compression & Rebound / Driving Safety & Level mode) but with a rare, brief & dramatic softening. I kid-you-not and am neither imagining nor exaggerating the HD problem.

Either way: thank you again and 'To be Continued'.

(Moderators: in the interests of all concerned and to save time, please close this thread but I'm happy to receive PMs from anyone who can offer further & constructive help or thoughts).

Mark B.

'The Best or Nothing'
 

V6Matty

Senior Member
Joined
Aug 1, 2012
Messages
9,529
Reaction score
4,496
Location
Newark, Nottinghamshire
Your Mercedes
S212/2010/E350 (His) W246/2016/B200 (Hers)
Threads are left open here, they will continue as other in the future may chip in or have a similar problem and find what you have done useful or the contacts at the Indy’s helpful
 

NJS5

Senior Member
Joined
Jul 12, 2020
Messages
900
Reaction score
1,415
Age
82
Location
Catherington, Hampshire.
Your Mercedes
2011 R230 SL350, 2016 Discovery 4 Landmark, 1973 MG B GT V8, 1959 MGA roadster.
Agreed. I think all the decent Indys are extremely busy so don’t necessarily respond to threads here - particularly at this time of year with staff on holidays.

I would approach some of those mentioned.

Good luck - please keep us posted.

NJSS
 

tavernole

Senior Member
Joined
Jan 19, 2021
Messages
93
Reaction score
51
Age
75
Location
Bournemouth
Your Mercedes
Mercedes S320 Cdi 2007 W221
Thanks tavernole, but sorry to say that I've done that with zero improvement to my HD problem. And also.. swapped the Front Vertical Body Acceleration sensors (on top of the struts) for replacements - twice. Again, with zero improvement. My auto electrician says the FVBAs are giving 'healthy' signals to the ECU: so given all the other work & investigations done (without success) I keep coming back to my hunch about a 'hidden' electrical fault somewhere in the ADS circuitry. You tell me?

I have family connections in the Bournemouth area (Poole to be exact) & visit regularly from my home in Somerset. It would be good to have your opinion about my HD problem next time I'm down if we can arrange a test drive somehow?

Many thanks

Mark.
HI Mark, let me know when you next come down to Poole and I will be happy to have a look at the problem, how do I get in touch with you. ??
 
OP
markben

markben

Senior Member
Joined
Feb 12, 2017
Messages
227
Reaction score
305
Location
Bristol UK
Your Mercedes
w220 2004 S320L CDI
  • Thread Starter
  • Thread starter
  • #11
HI Mark, let me know when you next come down to Poole and I will be happy to have a look at the problem, how do I get in touch with you. ??

Hi tavernole, thanks for your msg!

That's good timing. Currently.. I'm planning to come down to Poole (Broadstone BH18 8HY to be precise) from Mon 19 to Sat 24 August to visit a Relative (date TBC but depending on some other local, possibly more urgent family health issues which may disrupt my plans).

Can I suggest that we provisionally arrange a meet-up when I'm in your area to compare notes on our cars? I'll be happy to travel over to you and look forward to it.

My contact telephone numbers: 01934 625 582 (home / landline) / 07510 885 286 (mobile). Or we can keep in touch here by PM if more convenient? I'm usually Online between 09:00 a.m. & 11:00 p.m. daily.

Looking forward to meeting you soon, thanks again.

Mark
 
Top Bottom