Blobcat
Moderator
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- #21
I agree with David on this, we have some great consumer laws in the UK and it is reasonable to expect a Mercedes to last longer than 4 years and 55,000 miles - with full Mercedes Service history you are in a very strong position.The car was bought as a Mercedes approved car - naturally from a Mercedes approved dealer. It has a full Mercedes service history and has covered 55,000 miles before a catastrophic failure. It's a 5 year old car. I don't think that that is reasonable and nor will a small claims court judge who tend to be very down to earth and sensible. It's not merchantable quality, end of. It's not that this problem isn't known out there, however low the failure rate may be.
I would calmly speak to the the Dealer Principal and remind him/her odthe above and ask them whether they think having to pay nearly £8K is reasonable and ask who they think a small claims court judge would agree with.
I wouldn't be shouting and threatening, I'd outline the facts as you've detailed here to the dealer principle and advise that if they're not improving their offer very significantly then you'll be going via the small claims courts. Come across as reasonable and you'll no doubt get what you want.