jberks
Senior Member
- Joined
- May 12, 2004
- Messages
- 11,153
- Reaction score
- 41
- Your Mercedes
- Jaguar XF 3.0 S, LR Freelander 2, Fiat 500 & Fiat Panda
With all our tirades about dealers I thought I'd drop this one in to balance things.
I finally got the details of my extended warranty. I saw red when I realised I had been charged over £600 for an independent insurance policy and not a proper MB cover, plus I still didn't have the actual book detailing what was and was not covered.
I had previously bought a warranty direct policy for the last E at half the price so felt ripped off. So, on Saturday, I took the docs from the old warranty and called in. They found me a book and apologised that I hadn't recieved one, but apparently its the insurance co thats supposed to send out details. When we compared the policies, I discovered that whilst both were insurance based, there really wasn't any comparison. My last policy listed what was covered and excluded everything else, this one simply said everything except a short list of things like brakes and tyres and exhaust (though the cat is covered). On checking online when I got home, I found that a Warranty direct one with a similar (though still lower) level of cover was over £700! Figure that, good value from a dealer!
I then asked her if she could explain why despite repeated requests, they'd failed to get me a touch up paint. Again, she appologised, disappeared for a few mins and returned with one and said she was sorry that I'd had to chase them so this was complimentary.
I'd gone in for a row and actually left the dealer feeling satisfied with the service! See, they can do it when they try!
I finally got the details of my extended warranty. I saw red when I realised I had been charged over £600 for an independent insurance policy and not a proper MB cover, plus I still didn't have the actual book detailing what was and was not covered.
I had previously bought a warranty direct policy for the last E at half the price so felt ripped off. So, on Saturday, I took the docs from the old warranty and called in. They found me a book and apologised that I hadn't recieved one, but apparently its the insurance co thats supposed to send out details. When we compared the policies, I discovered that whilst both were insurance based, there really wasn't any comparison. My last policy listed what was covered and excluded everything else, this one simply said everything except a short list of things like brakes and tyres and exhaust (though the cat is covered). On checking online when I got home, I found that a Warranty direct one with a similar (though still lower) level of cover was over £700! Figure that, good value from a dealer!
I then asked her if she could explain why despite repeated requests, they'd failed to get me a touch up paint. Again, she appologised, disappeared for a few mins and returned with one and said she was sorry that I'd had to chase them so this was complimentary.
I'd gone in for a row and actually left the dealer feeling satisfied with the service! See, they can do it when they try!
