What would you do?

Exp21

Senior Member
Joined
Dec 17, 2018
Messages
347
Reaction score
88
Location
Italy
Your Mercedes
s204 C200 CDI Blue Efficiency MY2012, w245 B200 CDI Facelift
Hi everyone. Few days ago I brought my C-class to a big shop to do a wheel alignment. When they gave me the car back, I noticed that they did 32,5 miles with the car. They told me the car pulled to the right because of a lightly wrong alignment in the tie rods and because of a tire put in the wrong way on the rim. I never heard of this thing. What would you do? I'm mad if I think they travelled 33 miles with my car (I think they used it for personal purposes) and I have the doubt they ripped me off with this excuse of a tire badly mounted on rim. Is this thing possible? Thank you
 

LostKiwi

Senior Member
Joined
Aug 25, 2006
Messages
31,363
Reaction score
21,629
Location
Midlands / Charente-Maritime
Your Mercedes
'93 500SL-32, '01 W210 Estate E240 (RIP), 02 R230 SL500, 04 Smart Roadster Coupe, 11 R350CDi
I can't think of any justification for covering 30 miles.
Do you have a dashcam?
 
OP
E

Exp21

Senior Member
Joined
Dec 17, 2018
Messages
347
Reaction score
88
Location
Italy
Your Mercedes
s204 C200 CDI Blue Efficiency MY2012, w245 B200 CDI Facelift
  • Thread Starter
  • Thread starter
  • #3
Unfortunately not. But this is not the first time it happens. Once I left it to repair a bumper in another shop and I found it with 25 miles more. Next time I'll put a gps tracker with microfone. I'm really tired of this ba***rds. Do you know if from Comand is possible to reconstruct the movements? I think only through xentry.
 
OP
E

Exp21

Senior Member
Joined
Dec 17, 2018
Messages
347
Reaction score
88
Location
Italy
Your Mercedes
s204 C200 CDI Blue Efficiency MY2012, w245 B200 CDI Facelift
  • Thread Starter
  • Thread starter
  • #5
I know. Being a wagon is really comfortable to transport spare parts and people. I treat my cars in immaculate way. Then it's sufficient one single time in a shop and they abuse of your engine and trans. I really don't want to know what they did and where they go. And what about the fact of the badly mounted tire?
 

peterws1957

Senior Member
Joined
Apr 3, 2016
Messages
1,845
Reaction score
1,346
Location
Lancashire
Your Mercedes
sl350 /2004/3.7 and CL65/2009/6.0
Don't think there is much you can do, annoyingly, except avoid the garage in the future. There have been posts on forums where owners of cars with dash cams have caught mechanics taking cars out to run errands or generally going out for joy rides. Weirdly some forum members think there is nothing wrong with this:confused:
 
OP
E

Exp21

Senior Member
Joined
Dec 17, 2018
Messages
347
Reaction score
88
Location
Italy
Your Mercedes
s204 C200 CDI Blue Efficiency MY2012, w245 B200 CDI Facelift
  • Thread Starter
  • Thread starter
  • #7
I know. Bad reviews on google is the only thing I can do. Thank you :)
 

negotiator

Senior Member
Joined
Jul 25, 2020
Messages
91
Reaction score
74
Your Mercedes
e-class 220D
Would drive me mad too but thankfully it was the car. Imagine if it was the Mrs you left in for a respray or whatever? Can't even begin to imagine what they might get up to then:)
 

Wighty

Senior Member
Joined
Aug 4, 2016
Messages
13,530
Reaction score
12,630
Location
Sunny Essex
Your Mercedes
W211/E320cdi/2009 and CLK200k 2009
Would drive me mad too but thankfully it was the car. Imagine if it was the Mrs you left in for a respray or whatever? Can't even begin to imagine what they might get up to then:)
I can imagine :eek::eek::eek:
 

jp williams

Senior Member
Joined
Apr 19, 2006
Messages
1,646
Reaction score
402
Location
Wirral & Axarqia,Spain
Your Mercedes
2002 E class 2.2 cdi auto estate, Lexus GS 450h
Hi everyone. Few days ago I brought my C-class to a big shop to do a wheel alignment. When they gave me the car back, I noticed that they did 32,5 miles with the car. They told me the car pulled to the right because of a lightly wrong alignment in the tie rods and because of a tire put in the wrong way on the rim. I never heard of this thing. What would you do? I'm mad if I think they travelled 33 miles with my car (I think they used it for personal purposes) and I have the doubt they ripped me off with this excuse of a tire badly mounted on rim. Is this thing possible? Thank you



Was that done in Italy ?
 
OP
E

Exp21

Senior Member
Joined
Dec 17, 2018
Messages
347
Reaction score
88
Location
Italy
Your Mercedes
s204 C200 CDI Blue Efficiency MY2012, w245 B200 CDI Facelift
  • Thread Starter
  • Thread starter
  • #11
Yes..in Italy good luck if you want to find a decent mechanic
 

00slk

Senior Member
Joined
Dec 1, 2012
Messages
9,753
Reaction score
9,514
Location
Cambridgeshire UK
Your Mercedes
2002 SL55 AMG, 2005 E320 CDi, 2014 SLK250 CDi, 2003 SLK200
I once dropped my car in for a service and check on why it was running rich. 2 weeks later after been given the run around I picked up my car and noticed it was filthy dirty, and the tank switch was on the right fuel tank. I knew I had left it with both tanks full and I also left it on the left hand tank. After switching to the left tank the gauge didn't move. When I got home I then found under the front seats and rear floor pan Mini Cab cards. Yep the buggers had used my car as a mini Cab for those 2 weeks. I made a complaint, got the cost of a tank of fuel back and a reduction on the money spent looking the car over. Never went near that place again and bad pressed them via the friend who recommended them. I had no proof that they had used my car, except for an empty fuel tank and all the cards in the car. Luckily they sheepishly said that it might have been used one night as an emergency.........Yet right.:(
That was in 1982 :eek:
 
OP
E

Exp21

Senior Member
Joined
Dec 17, 2018
Messages
347
Reaction score
88
Location
Italy
Your Mercedes
s204 C200 CDI Blue Efficiency MY2012, w245 B200 CDI Facelift
  • Thread Starter
  • Thread starter
  • #14
Unbelievable. I think that if people could see what happens to their cars they wouldn't go to a mechanic anymore :)
 

brandwooddixon

Senior Member
Joined
Jul 31, 2006
Messages
3,925
Reaction score
728
Location
Wolverhampton
Your Mercedes
S63 Coupe 2014
That's bad.
In future I'd suggest that you take a picture of your car outside of the garage (with it in the background) then a picture of your mileage reading in the dash.
If you use your mobile it'll timestamp the pictures and you then have proof.
 
OP
E

Exp21

Senior Member
Joined
Dec 17, 2018
Messages
347
Reaction score
88
Location
Italy
Your Mercedes
s204 C200 CDI Blue Efficiency MY2012, w245 B200 CDI Facelift
  • Thread Starter
  • Thread starter
  • #16
Hi. In reality I have proofs. The bluetooth MB adapter tells exactly the time, mileage and place of every movement. In the past, having already lived experiences like this, I arrived at the point of making pics of the entire car, wheels, etc, before and after leaving it to a shop. I always found some marks or rids here and there after the repairs. Then I realized that living like this it's a nightmare. Whenever I go to a tire shop, they leave me some marks on the rims. What can I do? Nothing. The average professional level here is so low that you can really do nothing but accepting this. Ah, I realized only later that they broke even my Comand controller joypad. It's a known fault of the w204, so it would have broken anyway but this thing is really annoying. I know for sure it worked before, but you cannot prove a thing like this. You should check and attest every single thing in the car before leaving it. It's crazy. Bad publicity is the only thing I can do sadly. Or buy a rental car so I don't care :)
 

star

Forum Supporter
Authorised Forum Supporter
Joined
Oct 6, 2004
Messages
6,230
Reaction score
1,894
Location
Reading
Your Mercedes
Smart + others :)
So many things have gone wrong for you, when you take your car in, you should walk around and show the service advisor the paintwork and that that everything works Inside and every little mark present, then you BOTH will know if something is wrong when collecting it.
 
Last edited:
OP
E

Exp21

Senior Member
Joined
Dec 17, 2018
Messages
347
Reaction score
88
Location
Italy
Your Mercedes
s204 C200 CDI Blue Efficiency MY2012, w245 B200 CDI Facelift
  • Thread Starter
  • Thread starter
  • #18
In some MB dealers they make pics when receiving cars. Others don't. But they make stupid photos from meters away with a tablet. Almost useless. Here where I live only MB dealers use the covers on the fenders to lean on with legs while working. In the other shops they lean with pants leaving rids everywhere. They work like animals :) After they finish the repair, they put the car in the shop park where clients arrive. Parks are really narrow, so if a client arrives opens the door and leaves you a dent no one cares. On youtube you can see italian mechanics making videos while working and putting heavy parts like dpf, egr, ecus on the fenders with no problem. Then you find marks everywhere. Or putting wrenches on the windshield. If you care about your car here is a nightmare. Animals..
 

umblecumbuz

Senior Member
Joined
Sep 20, 2010
Messages
4,431
Reaction score
1,875
Location
Wales and Gozo
Your Mercedes
S204 and CLC 204 cdi, MX5, Kia Soul
Unless you live in Napoli - then, marks and dents are street cred!
Or move to Sicily - and make sure you put a few dents on your car before you move or you'll get singled out for special attention!
And to answer your second question, yes tyres can be put on out of alignment or the reverse way round.
 
OP
E

Exp21

Senior Member
Joined
Dec 17, 2018
Messages
347
Reaction score
88
Location
Italy
Your Mercedes
s204 C200 CDI Blue Efficiency MY2012, w245 B200 CDI Facelift
  • Thread Starter
  • Thread starter
  • #20
Interesting! So is it a mistake of the tire shop or they put them on the rim and once every many can happen this thing?
If you live in Napoli you'd better not having alloy wheels at all :)
 


As a member of ourMercedes Owners' club, you will enjoy numerous savings on an expanding range of services including, Insurance, Parts and Servicing, RAC Membership plus much more.MBOmembers can save around £200.00 a year. You can join from as little as £30.00 and start to enjoy these savings immediately. You receive our monthly magazine and free classified ads when you decide to trade up a model.
Top Bottom