Battery Recall

[david b]

Can anyone tell me if I should have had a recall letter? Car C180 2004 No WDC 203*********, Battery made in South Africa. Phoned Mercedes help on 00800 17777777 who claimed there was no recall?

 

[pascal]

HI David

This is a copy of the Email from MB last month. It does state 'All W203 RHD Saloons with chassis WDB203...........'
But as yours is WDC (daimler chrysler) not WDB (daimler benz), I presume yours is not affected.

It took four phone calls for me to get this Email. The first few people knew nothing about it. Then after I quoting my father recall letter, they went back to technical department.

I seems the recall was done in Ireland way before the UK. It is up to the dealer, so you should ring your dealer, just to be sure.

I think MB are due another call and mail from me.

2nd June 2005

Ref: LS-1-326868558


Dear Mr *******

Thank you for contacting the DaimlerChrysler Customer Assistance Center.

We can now confirm that only right hand drive Mercedes-Benz C-Class saloon models with chassis number WDB203 are affected by the battery service measure . It will be the responsibility of the dealerships to send out the letters to their customers to inform them of this measure. Furthermore we can assure you that there is no fire risk involved.

Should you have any further requirements, please do not hesitate to contact us.

Yours sincerely

Lisa Shannon
Customer Service
DaimlerChrysler Customer Assistance Center N.V.
Gaetano Martinolaan 10
NL-6229 GS Maastricht, The Netherlands

Phone Nr: 00800 1 777 7777
mailto: CustomerService.UK@cac.daimlerchrysler.com

 

[pascal]

WDC cars are affected.......... MB

I have just been informed by MB that the made a error in the original Email.

The cars affected are all C-Class RHD saloons chassis no. WDC203*** 2R *******
The 2 means RHD, & the R south Africa

It is not classed as a recall, but a service measure. Batteries will be replaced free of charge.

MB customer service apoligise for the error in the original Email, as they interpreted it wrongly from their technical department.

EMail to follow

Pascal

 

[calum]

The 2 means RHD

I'd read that the 10th digit of the VIN was the model year, or, in MB's case an encoded version of the model year?