Bought Mercedes, duplicate service book..

Sarakh9

Senior Member
Joined
Sep 28, 2020
Messages
64
Reaction score
26
Your Mercedes
A Class, 2017. 2.1 A200d
Hi guys.
So I bought a cat N Mercedes A class 2017 plate after a full hpi was carried out. MOT checks out fine and other checks also fine. had minor damage to front bumper and side wing. All fixed now by the garage.

Checked out the car which was fine.
The car came with a MB service book with the word “duplicate” punched through every page. it contained two MB stamps with mileage and date and a final stamp of the garage where I got the car from.

Is having a duplicate book going to be an issue?

Furthermore , the car did not come with a fancy folder containing paper work and manual etc. Only a MOT report and the mentioned service book. I asked the seller why there was no folder with the car. He said Mercedes now do not give them anymore as the manual is uploaded in the software found in the car and I can access it all from there.

Is this true?

Thank you for your help guys I really appreciate it.

sara
 

Uncle Benz

Senior Member
Joined
Mar 31, 2006
Messages
4,267
Reaction score
3,646
Age
53
Location
West Sussex
Your Mercedes
Mainly Mercedes
A 2017 car would not have a service book with it from new. They are indeed DSB, or digital service book. There is nothing to stop an owner buying an old fashioned book from Mercedes, but they always come perforated "duplicate" all the way through. Sometimes this is done if they don't want to go to a dealer or specialist with DSB access so a record of maintenance can be kept.
 
OP
Sarakh9

Sarakh9

Senior Member
Joined
Sep 28, 2020
Messages
64
Reaction score
26
Your Mercedes
A Class, 2017. 2.1 A200d
  • Thread Starter
  • Thread starter
  • #3
A 2017 car would not have a service book with it from new. They are indeed DSB, or digital service book. There is nothing to stop an owner buying an old fashioned book from Mercedes, but they always come perforated "duplicate" all the way through. Sometimes this is done if they don't want to go to a dealer or specialist with DSB access so a record of maintenance can be kept.
Thank you xx
 

John Laidlaw

Senior Member
Joined
Nov 15, 2013
Messages
26,373
Reaction score
9,163
Location
Wirral
Your Mercedes
Land Rover Discovery 4
The lack of a manual really annoys me when I hear about it! What in the hell do we previous owners or dealers do with them? I’ve fortunately never experienced it.
However there will likely be a digital version loaded into your Comand system so not all is lost. You can also download from a number of (predominantly) US sites via google
 

ThinkPad

Senior Member
Joined
Apr 16, 2012
Messages
1,077
Reaction score
185
Location
London
Your Mercedes
E W212; C W204
The lack of a manual really annoys me when I hear about it! What in the hell do we previous owners or dealers do with them? I’ve fortunately never experienced it.
However there will likely be a digital version loaded into your Comand system so not all is lost. You can also download from a number of (predominantly) US sites via google
Wow, learn something new everyday.

Are you able to share how to access the history via comand? Or indeed the online sites? (I have googled and cannot find anything)
 

John Laidlaw

Senior Member
Joined
Nov 15, 2013
Messages
26,373
Reaction score
9,163
Location
Wirral
Your Mercedes
Land Rover Discovery 4
Wow, learn something new everyday.

Are you able to share how to access the history via comand? Or indeed the online sites? (I have googled and cannot find anything)
Sorry no- not history just the owners manuals. Sadly Mercedes don't store the history on the car (or at least not accesible to us mere mortals), BMW do.....
 

Srdl

Senior Member
Joined
Oct 8, 2015
Messages
7,205
Reaction score
6,059
Location
Hampshire
Your Mercedes
GLC43 AMG 2018 (X253)
My 2018 car came with a proper, old fashioned, full paper manual but perhaps the A Class doesn’t as it’s aimed at a younger market. Personally, I prefer to use the Mercedes Guides app version which is easier to search.

Any Mercedes dealer should be able to give you a print out of the Digital Service Book for your car if you can prove to them that you own it (V5 Reg document and photo I/d). I would question the authenticity of any paper record with alleged Mercedes stamps.
 
Last edited:

EmilysDad

Senior Member
Joined
May 8, 2012
Messages
12,215
Reaction score
5,798
Location
Bury Lancs
Your Mercedes
ML350
My 2018 car came with a proper, old fashioned, full paper manual but .....

my 14v plate came with a paper manual too, but it frequently refers you to the digital version that's loaded onto COMAND for more detail
 

sonic

Senior Member
Joined
Nov 21, 2009
Messages
3,640
Reaction score
2,471
Location
Staffordshire
Your Mercedes
E350CDI, SLC250d, FJR 1300
Bought my 2011 E350CDI in early 2012 from a MB dealer, it was their demo car. No service book but I keep the service sheet each year which has all the services listed on an attached sheet.
 

ThinkPad

Senior Member
Joined
Apr 16, 2012
Messages
1,077
Reaction score
185
Location
London
Your Mercedes
E W212; C W204
Sorry no- not history just the owners manuals. Sadly Mercedes don't store the history on the car (or at least not accesible to us mere mortals), BMW do.....
Ah, I definitely got the wrong end of the stick there! Thought there was a magic site which would allow access to service history, wishful thinking I guess! I think I read what I wanted to read!
 
OP
Sarakh9

Sarakh9

Senior Member
Joined
Sep 28, 2020
Messages
64
Reaction score
26
Your Mercedes
A Class, 2017. 2.1 A200d
  • Thread Starter
  • Thread starter
  • #11
My 2018 car came with a proper, old fashioned, full paper manual but perhaps the A Class doesn’t as it’s aimed at a younger market. Personally, I prefer to use the Mercedes Guides app version which is easier to search.

Any Mercedes dealer should be able to give you a print out of the Digital Service Book for your car if you can prove to them that you own it (V5 Reg document and photo I/d). I would question the authenticity of any paper record with alleged Mercedes stamps.

I read somewhere that MB stamps can be purchased online and used on duplicate MB service books...
When one obtains the duplicate service book, do MB fill in the past service history before handing it to the owner or is it given blank ?

I am asking because I want to know how I can find out if this duplicate stamped service book is authentic or not.
Thank you
 

Srdl

Senior Member
Joined
Oct 8, 2015
Messages
7,205
Reaction score
6,059
Location
Hampshire
Your Mercedes
GLC43 AMG 2018 (X253)
I read somewhere that MB stamps can be purchased online and used on duplicate MB service books...
When one obtains the duplicate service book, do MB fill in the past service history before handing it to the owner or is it given blank ?

I am asking because I want to know how I can find out if this duplicate stamped service book is authentic or not.
Thank you
As I said before, ask your local Mercedes dealer for a print out of the Digital Service Book. That will show you when Mercedes serviced the car.
 

Uncle Benz

Senior Member
Joined
Mar 31, 2006
Messages
4,267
Reaction score
3,646
Age
53
Location
West Sussex
Your Mercedes
Mainly Mercedes
If they are main dealer stamps you have a couple of options. Check on the DSB to see if the services are recorded or ring the dealer whose name is on the stamp and ask them
 
OP
Sarakh9

Sarakh9

Senior Member
Joined
Sep 28, 2020
Messages
64
Reaction score
26
Your Mercedes
A Class, 2017. 2.1 A200d
  • Thread Starter
  • Thread starter
  • #14
As I said before, ask your local Mercedes dealer for a print out of the Digital Service Book. That will show you when Mercedes serviced the car.
Thank you
 

Uncle Benz

Senior Member
Joined
Mar 31, 2006
Messages
4,267
Reaction score
3,646
Age
53
Location
West Sussex
Your Mercedes
Mainly Mercedes
You don’t have PM privileges yet, but post the VIN if you are happy to and I will check the DSB for you
 
OP
Sarakh9

Sarakh9

Senior Member
Joined
Sep 28, 2020
Messages
64
Reaction score
26
Your Mercedes
A Class, 2017. 2.1 A200d
  • Thread Starter
  • Thread starter
  • #16
You don’t have PM privileges yet, but post the VIN if you are happy to and I will check the DSB for you
Really you can do that for me?
Oh thank you!!
I will get the vin number for you ASAP. thank you xx
 
OP
Sarakh9

Sarakh9

Senior Member
Joined
Sep 28, 2020
Messages
64
Reaction score
26
Your Mercedes
A Class, 2017. 2.1 A200d
  • Thread Starter
  • Thread starter
  • #17
You don’t have PM privileges yet, but post the VIN if you are happy to and I will check the DSB for you
Is this the VIN?

Please excuse my ignorance
 

Attachments

  • image.jpg
    image.jpg
    232.5 KB · Views: 23

Uncle Benz

Senior Member
Joined
Mar 31, 2006
Messages
4,267
Reaction score
3,646
Age
53
Location
West Sussex
Your Mercedes
Mainly Mercedes
Really you can do that for me?
Oh thank you!!
I will get the vin number for you ASAP. thank you xx

I have a weeks worth of services to put on tomorrow. Checking one more is only going to take a moment
 
OP
Sarakh9

Sarakh9

Senior Member
Joined
Sep 28, 2020
Messages
64
Reaction score
26
Your Mercedes
A Class, 2017. 2.1 A200d
  • Thread Starter
  • Thread starter
  • #19

Avantgarde Automotive, Mercedes-Benz and SLR McLaren specialists. Service, repairs, diagnosis and motorsport preparation.
Unit 14 Hither Green Trading Estate, Clevedon, Somerset, BS21 6XU Tel: 01275 217270 Email:steve@avantgarde-automotive.co.uk
www.avantgarde-automotive.co.uk
Top Bottom