I don’t get this with dealerships. Someone has just spent £40k and you mourn about servicing the car before handing it over? Would be stupid to lose £40k deal over a £400 service. It’s a no brainer.
Their margins are so tight apparently lol
Yes, it’s all down to wafer thin margins. And the sales department probably have to internally pay the service department so that may wipe out a lot of their profit from the sale.
The irony of the situation was that the salesman was falling over himself to offer free exterior paint protection and interior fabric guard but not what I thought was important ie a service. As you say probably creates a bit of friction with the service department apparently the the car was just outside their 6 months service window pre sale
But lets not forget they get a commission from a lender if they organise finance for you.
Not in this case though it was a cash sale which upsets the apple cart. I must say that the salesman was very candid about the financial side but very reluctant to show the service sheet prior to collection of the car
Well that is a good start and well done for that. Yes, I would definitely be wanting the same spec or better. After all, I assume you bought a 350 over a 200 for a good reason. Good result - they are finally listening to you!
Thanks to this forum. I took the advice to go on a ‘diplomatic offensive’. Apparently my case is not isolated and has opened a huge can of worms. I’m aware of a few people who have also came up with complaints. I hate tabloids, but in this case they were my saviour to get these people to listen. Now they went back to the tabloid saying we are paying him an extra £5k for inconvenience so run a story about that as well. So the journalist rang me and asked if it true and said I’m not aware of that and never had any discussions about compensation. Compensation right now is least of my worries I just need my car first.
Hi, I have just been diagnosed with this fault. Same symptoms, have you got it fixed? Is it advisable?
I had this exact fault recently. PTC Heater + eight pins had to be replaced. Caused by moisture and corrosion. Had it done at the dealer --> the bill was several thousands but no HV malfunction messages since then. Would say it's worth it because the car is not gonna be worth much with a HV fault. The new heater should last many years to come.
Thank you. Took it to a Mercedes dealer too. Had to change the Ptc heater, coupling housing and 5 pins caused by moisture and corrosion. I’m picking it up this weekend as they called me today that the car works fine now. Everything cost £2800 with diagnostics.
