Command Caller id issues with Nokia phone

[Garyhum]

Hi

I have the latest CLK model with the integrated Command Sat Nav and MB integrated phone kit, for my Nokia 6310i.

Most of the incomming calls recieved through the command system do not display the caller name, altough the caller is listed in the phone address book (SIM or Phone) and their name appears on the phone when it rings. The phone has been replaced and still the problem exists.

My dealer frustratingly tells me they can't find a problem, has anyone else witnessed similar quirks or can suggest a resolution ?

Cheers
Gary

 

[piestore]

6310

hi

Sounds like ctel ECU problems or possibly command software updates required, there have been a few issues with phone systems but the dealer should be able to sort it .

Is this a consistant fault or intermittant

 

[Garyhum]

Pretty constant. Fairly random on which number it decides to exclude from showing the caller name though. When I insert the phone into the cradle the phone is already on, do you know wether that could be the issue, as oppsed to me powering the phone on from the Command system?

In fact the car has been into my local MB main dealer today for them to look at the problem. Again they say they cannot find a problem after putting it on diagnostics -they make me feel like I'm making it up! It was an expensive option, which now offers little or no benefit over and above a 3rd part phone kit.

Any other suggestions would be welcome

 

[Chrisk]

Would it make any difference if you are reading it from the actual 6310 phone memory or if its the SIM card memory. Dont think I get any problem with mine, I sync outlook with 6310i and also with 9310i (coz the 9310 is like a little PC and allows me to keep loads of important info and copies of letters on it) but I dont think they do a merc cradle for the 9310. However the downside is the 9310 is bulky to carry around.
Basically I dont get these probs, I have noticed that there is an option in command to read phone memory, have you chosen this option to see if that works. Otherwise I have seen that there are COMAND updates available, these may fix, but everyone suggests the update is done at the dealers

 

[Garyhum]

I've used various combintaions of phone memory - SIM , SIM & phone and just phone memory - but still the same problem exists.

Can I ask when you insert the 6310i into the cradle is the phone already on or off? Typically my phone is on when I inerst it into the cradle, I'm just wandering if the phoenbook doesn't get read as a result.

Where have you seen that are Command updates available, is this information available anywhere?

 

[ralph]

I have an 21 month old new CLK. It has factory fitted Comand and telephone.
I recently upgraded the controller from 6210i to 6310i. The linking has always worked perfectly, showing names when stored either in the phone or on the SIM. Connecting it switched on or off makes no difference. Had the Comand software updated for other reasons - see below.

Now the bad news. The Updating cost me £238 for the part! Much of the rest of the electronics is flakey. Has been back to MB Collindale 6 times (so far) to be resolved. Am still hoping for cures, but might have to take it elsewhere to finish sorting out the delivery faults!

If anybody else needs to update from 6210i > 6310i it is easy to do. The module is central, between the spare wheel and the back seat under easily removed trim. Subsequently I found out that it can be found A LOT cheaper on ebay. The most up to date Part Number is A203 820 5185.

 

[maddog]

Ralph

I wanted to do the same on my W210 but MB Newbury quoted me over £600 parts alone to swap from the 6210i - 6310i!!!!

Do you have voice activated phone????

 

[ralph]

I do not have voice activation.
As far as I'm aware, the voice activation module is separate from the 6310i module and doesn't need upgrading. I'm sure others on this forum can confirm.

Aren't the Stealership reasonable!

Try this for a bargain, but you will have to ask the seller if he will post to UK

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=2469819135&category=14266

 

[Chrisk]

Hi Gary sory its taken a while to reply, when I insert the 6310 into the cradle it can be either on or off, if the phone is on, sometimes it does take a few minutes (2/3) before it reads the phonebook

 

[Garyhum]

I've had the phone replaced by Vodafone in the last two weeks, for another 6310i, plus the car was in at MB Tamworth on the 16th for a service and a sanity check of the Comand system.

Back to work next week so I'll know soon if the above combination has resolved my frustrations.

PS Does £237 sound good for a basic 'A' service on a new CLK?

 

[arthurh]

Did you manage to solve this problem ? I have SL and new Clk and have same problem with both (Nokia 6310i and 6230 respectively), narrowed it down to only happening with vodafone names show with T-mobile, O2, Orange etc.
Any help would be appreciated

 

[Garyhum]

Comand caller-id

Yes I have narrowed the problem down since the orignal post

The problem only happens if I prefix the saved contact number with the country code (e.g. +44). If I save the contact wihout the country code it recognises the caller fine.

That said the down side to this is all text messages seem to be sent with the country code, so you never actually know who the text message is from, when viewing on the Comand system.

I do save all my contacts on the SIM now. I found recently that using the SIM & phone memories confused the Comand system. When searching the phonebook for an entry it would randomly bypass entries.

My service provider is Vodafone, I've never tried it on any other network though.

 

[arthurh]

am sure that if you tried it with any other network it would be ok. I currently have Merc and Vodafone working on it so will post here when I get some answers. I operate my business from my phone and in the car and this problem is so bad that unless it is solved within the next two weeks my lawyers have told me to return both cars as it does say in the manual that it should show caller id by name. The strange thing is that I have a 2003 S Class with Comand and it works nearly perfectly, no problems at all with caller id by name using same phone and on Vodafone. I would have thought, in my naive and non technical way, that Merc would easily be able to replicate the settings from the S Class Comand into the Sl and CLK. But maybe thats just too easy !!

 

[pascal]

Just a thought. Have you tried putting 00 instead of +. Just a thought

 

[blassberg]

Somehow Mercedes need the same callerID algorithm that Nokia uses. Its a software application issue known on some other utilities.

 

[jberks]

My dad and I have experienced the exact same issue with the 6310i, irrespective of the hands free kit. Sometimes names come up, sometimes they don't. The fault is with the phone itself. I cured mine by having the software reinstalled at carphone warehouse, but I believe the cure was a side effect of the re-install clearing the phone's internal memory rather than the software fix itself. The phone appears to get confused if the same number is in the phone and sim memory, but it is not consistent - possibly it also depends on the spelling and case of the name (guess), so there are probably other factors too.

I can't see why the Merc interface would have any effect, it should just be acting as a slave interface for the phone's display and keypad. Out of curiosity, when using the command to trawl through the phone's memory, does the phone's own display change at the same time?

 

[Garyhum]

The phone display does not alter as the COMAND unit is used to scroll through the phonebook.

It does appear the two do not work in slave mode- maybe it would be easier if it did!

 

[arthurh]

Mercedes have washed their hands of my problem - any help would be appreciated

Below is a letter that I have sent to Vodafone technical, but if anyone can help I would be grateful:

I drive a Mercedes with Mercedes Comand (Sat nav, phone etc), when my phone
(Nokia 6230i) is installed in the Merc cradle and someone calls me (name
already stored in the phone memory) only their number appears on the Comand
screen and not as should happen their name.

Initially I thought, as you probably are, that it is a Mercedes problem,
however if I then put a T-mobile SIM card into the same phone it works just
as it should do, the name is displayed. Also if I capture and store a number
and name when someone calls me on my Vodafone, it will then display the
name, if, as is usually the case I store the number and name manually, it
doesnt display.

If I put my Vodafone on divert to a T-mobile and put the T-mobile in the
car, again the name is blocked, but if I then ring direct to the T-mob it
works.

Help please, I am being passed from pillar to post on this . Mercedes have
washed their hands of it and say it is a Vodafone problem".

 

[jberks]

Guys,
This sounds remarkably familiar. I am a software engineer so I am used to diagnosing obscure computer faults, but I do admit this one got me. I couldn't reproduce the fault consistently, but as I put above, a re-install of the phones software by the carphone warehouse engineer did the trick on 2 6310i's that I had this problem with.
I also have a command equipped car at the moment and my 6310i works just fine.

The key question is - with the phone out of the car - does it work properly?
Also, does the command system store numbers independently?. Basically Nokia software expects to find 1 exact match for the number - if it finds 0 or 2 it gives up and you just get the number.
I have also had this when the phone needs a reboot.

I would recommend clearing either the phone memory or the sim card so you are working on just the one. Then ensure that you only have one entry for each number. Often we end up with a +44 version on the phone and a 01.. version on the sim and this confuses the phones lookup routine. This is why popping a T mobile card works - you have removed the duplicate stored on your sim card.

 

[les.sherry]

I would like to add the following information to this thread. I have the same problem with a Nokia 6230i in a E320 CDI in that the caller ID is not displayed on the COMAND display. However my phone operater is Orange so the problem cannot be unique to Vodaphone. One thing I have noticed is that if you have a missed call, only the number is initially displayed in the missed call list on the COMAND unit. If you then remove the phone and plug it in again, the missed call list on the COMAND shows the caller ID.

My problem started after my phone software was upgraded to V05.24 to overcome various other problems with the COMAND interface. My MB dealer has so far not resolved the problem but has not yet given up. Will post further developments.