aquiss
Senior Member
- Joined
- Feb 16, 2007
- Messages
- 259
- Reaction score
- 0
- Location
- Shropshire, England
- Your Mercedes
- 2013 E220CDi AMG Sport
I decided to get my car serviced via the Shrewsbury branch of Drayton, who I have always just dismissed as a branch until very recently (generally using Drayton in Wolverhampton).
Wow what a difference in service quality. They picked my car up smack on 8.30am as planned (I tell a lie, they were late by 1 minute...tut ). Called me when the car arrived at the dealership to confirm it had arrived safe. Called me twice during the day to confirm things were on plan and on time. Nothing of note found....brake fluid and a recall on a filter sorted, passed with flying colours (not one fault in nearly 3 years). Returned the car back to me nearly 90 minutes earlier than planned.
The top it off, the car has been washed, tyres cleaned and blacked, the interior has been fully hovered (even removing some fluff I spotted this morning in the back....so I know it's been done complete) and a nice clean fresh smell inside. In 12 years, not one other branch as ever washed/cleaned a car, so for me, this is a bonus.
I don't often comment on things like this, but I have to when the customer service is top notch and at a level we should all expect in life. Top marks Drayton Shrewsbury!
Wow what a difference in service quality. They picked my car up smack on 8.30am as planned (I tell a lie, they were late by 1 minute...tut ). Called me when the car arrived at the dealership to confirm it had arrived safe. Called me twice during the day to confirm things were on plan and on time. Nothing of note found....brake fluid and a recall on a filter sorted, passed with flying colours (not one fault in nearly 3 years). Returned the car back to me nearly 90 minutes earlier than planned.
The top it off, the car has been washed, tyres cleaned and blacked, the interior has been fully hovered (even removing some fluff I spotted this morning in the back....so I know it's been done complete) and a nice clean fresh smell inside. In 12 years, not one other branch as ever washed/cleaned a car, so for me, this is a bonus.
I don't often comment on things like this, but I have to when the customer service is top notch and at a level we should all expect in life. Top marks Drayton Shrewsbury!