teabag
Senior Member
- Joined
- Jan 31, 2009
- Messages
- 705
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- Location
- North East England
- Your Mercedes
- 2001 W163 ML270 CDI
In May this year I bought my W220 S350 with 42,500 miles on the clock as an MB approved used car from MB Stockton on Tees, as part of the deal I obtained free servicing for two years or 24,000 miles.
Two weeks ago "Assyst" told me that the "B" service was due in 900 miles so I popped in to MB Stockton to arrange a date for the work to be carried out.
I told the service receptionist I would like to arrange for a service and gave him the vehicle details which he entered into his PC.
"Yes Sir" he said, "it looks like your car is due for a B service, we have a fixed price of £399 for this work, but there may be additional work required dependent on the car's age and current mileage."
He then entered the mileage of 49,211 and came back with "The vehicle will also require Spark plugs, Air filter, Fuel filters, Pollen filter and a change of Brake fluid, we also need to check the condition of your flexible drive couplings. this work will cost an extra £632.13p which will be a total cost of £1,031.13p plus any other items such as brakepads which we may discover require replacing." Then "How would you like to pay for this Sir?"
The look on the guy's face was priceless when I told him I would not like to pay for anything as the work was covered under the service contract which I then pushed across the desk to him.
He excused himself and disappeared into the office behind him for a few minutes. When he came back, he said everything appeared to be in order and asked when I would like to book the car in.
I was given a courtesy Smart while the car was subsequently serviced last Wednesday without any cause for extra cost and they even replaced the interior rear view mirror under warranty as they discovered a fault with the auto dimming system which I was not even aware of.
The car has also been booked in to have the wheels refurbished under warranty as the paint is flaking from both rear wheels.
They have reset the service indicator to count down from 10,000 miles, so the next service will probably be due in about 8 months at around 62,000 miles when hopefully, I should also be able to have the transmission fluid changed under the service contract which will run out at 66,500 miles.
Who says main dealers are there to have your pants down? not I, but believe me after this insight into their servicing charges, it will be back to the Indie when the warranty and service contract run out.![Eek :shock: :shock:](/styles/default/xenforo/smilies/eek.png)
Two weeks ago "Assyst" told me that the "B" service was due in 900 miles so I popped in to MB Stockton to arrange a date for the work to be carried out.
I told the service receptionist I would like to arrange for a service and gave him the vehicle details which he entered into his PC.
"Yes Sir" he said, "it looks like your car is due for a B service, we have a fixed price of £399 for this work, but there may be additional work required dependent on the car's age and current mileage."
He then entered the mileage of 49,211 and came back with "The vehicle will also require Spark plugs, Air filter, Fuel filters, Pollen filter and a change of Brake fluid, we also need to check the condition of your flexible drive couplings. this work will cost an extra £632.13p which will be a total cost of £1,031.13p plus any other items such as brakepads which we may discover require replacing." Then "How would you like to pay for this Sir?"
The look on the guy's face was priceless when I told him I would not like to pay for anything as the work was covered under the service contract which I then pushed across the desk to him.
He excused himself and disappeared into the office behind him for a few minutes. When he came back, he said everything appeared to be in order and asked when I would like to book the car in.
I was given a courtesy Smart while the car was subsequently serviced last Wednesday without any cause for extra cost and they even replaced the interior rear view mirror under warranty as they discovered a fault with the auto dimming system which I was not even aware of.
The car has also been booked in to have the wheels refurbished under warranty as the paint is flaking from both rear wheels.
They have reset the service indicator to count down from 10,000 miles, so the next service will probably be due in about 8 months at around 62,000 miles when hopefully, I should also be able to have the transmission fluid changed under the service contract which will run out at 66,500 miles.
Who says main dealers are there to have your pants down? not I, but believe me after this insight into their servicing charges, it will be back to the Indie when the warranty and service contract run out.
![Eek :shock: :shock:](/styles/default/xenforo/smilies/eek.png)