Happy customer

[richardscotcher]

Have just found this site and look foreward to enjoying all the gossip("meaningful statements" if written by a male) etc..

Have found that "Mercedes-Benz of Hamilton" are polite efficient and extremely helpful. I use them for service/warranty on C200 Kompressor and so far could not be more pleased as they really seem to understand that customer service is as important as is car service.

Pleased with the car, except, the engine is a bit "rumbly" at low speeds. Is this normal at only 12000 miles?

Look forward to any comments,

Richard Scotcher

 

[television]

Have just found this site and look foreward to enjoying all the gossip("meaningful statements" if written by a male) etc..

?

Look forward to any comments,

Richard Scotcher

You re asking for trouble from day 1

Malcolm

 

[jberks]

A C200k is always a bit rumbly at low speeds.
You are opening a hornets nest by praising dealers. Just had a rant at mine last night. I pass them at 6:30am and again around 5:30pm so the opportunities to bob in are somewhat limited. Add in the fact that in 8 years, they have never had the right parts in stock - ever -, and I wasn't willing to book in before they'd inspected it and ordered the parts. I called in and asked for someone to have a "quick look". I saw red when the receptionist said that there was no-one available - full stop -sorry, with that officious ("dont be so stupid") female attitude thrown in. I think I was angry as they were clearly expecting me to fit in to their schedule, rather than bending to fit mine. If they were cheap then maybe but at £90 per hour, I expect some flexibility. Its not my fault that some moron arranged for all their mechanics to work 9-5:30. I work 7:30-4:30 or later if need be, and I have someone who comes in around 10:30 and works late so we have cover if and when the customer needs us. That's called "Customer Service", but then as a small business i have to consider these things.

After my rant, magically, a friendly mechanic called Simon appeared. 2 mins later and we have the necessary part numbers and the car is booked in. It wasn't hard to keep me happy but it's a crying shame they are so crap as I love the car.

A service is fine, you sit in a nice reception area and its all coffee percolators and yes Sir, no Sir and as they know what needs doing before you get there, its generally done ok. But anything out of the ordinary and they can't cope. I cut them some slack when they had a small building and were blatantly over worked and under staffed, but they've moved and now have one of the largest dealerships in the UK. Yet my booking is still for 3 weeks time. I find it somewhat rediculous that the showroom is twice the size of the workshop but I think it says a hell of a lot about MB UK's attitude. Sell sell sell and to hell with the customer afterwards. I don't care if I sit on plastic chairs and the floor is tea stained, if the person I was speaking to had a clue what I was on about, but the last time, I actually showed the service receptionist the problem and when I called to pick it up - " the mechanic couldn't find anything"
I could rant forever but that'll do for now....

 

[fionanallan]

Well as you probably gathered, the stealers are off the christmas card list...on this site anyway! If you ever change your mind about the dealer, and you're looking for a good indie specialist, you could try Carluke MOT Centre. The guy there is MB trained and actually knows what he's talking about! Also...his labour rate is way less than MB Hamilton! Nice friendly knowledgeable guy, who goes outta his way to help you out. Anyway...the day may come when the dealer p****s you off, so you may want to keep this thread handy!

 

[jberks]

Anyway...the day may come when the dealer p****s you off,

Not may I'm afraid, I think the word "will" is probably truer.
I used to defend my dealer but no longer. I sent the service manager an email yesterday detailing how appaling their service is and that they seem to have forgotten that the customer is king. Not expecting a reply though.

I got a brochure from another local dealer vying for my service business, but they are taking the same stupid approach and are proud of it. To be crude, it's the fur coat and no knickers view or what as a northerner I can London Centric thinking (no offence but its clearly thought up by central london marketing execs who have never met a real human being in their whole designer existence!). Put a lot of flash at the front and most people won't see its just a facade. Sure it will fool those who know nothing about cars and they will feel cossetted by their 'own personal service representative' and a luxury reception area with chrome coffee percolator. But all I want is for an oily mechanic to be available when I need one, who will take 5 minutes out to discuss (and hence actually understand first time) my problem and then explain my options. I don't care what he looks like, so long as he knows the best way to keep my pride and joy in pristine condition and doesn't treat me like a moron who simply needs fobbing off and his wallet lightening. Not much to ask surely?
- Oh yes, I remember now, there is a place where this exists ... my local Mercedes specialist.

 

[richardscotcher]

Still the same car!
Still the same dealer!!
Still HAPPY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Richard Scotcher

 

[jberks]

Actually mine is great too these days!
They've really upped their game.

 

[truthfindergeneral]

I owned Land Rovers for a few years and they clearly share some DNA with MB.
Their salesmen where all sufferers of two face disease. The smiley sign here and here and let me look after that cheque face vanished as soon as the ink dried. It then became, the face that says go away with your problems, just because I sold you the car doesn't make me responsible for all it's problems, one.

 

[jberks]

I owned Land Rovers for a few years and they clearly share some DNA with MB.
Their salesmen where all sufferers of two face disease. The smiley sign here and here and let me look after that cheque face vanished as soon as the ink dried. It then became, the face that says go away with your problems, just because I sold you the car doesn't make me responsible for all it's problems, one.

To be fair, my LandRover dealer is pretty good too. They certainly try to sort out the problems (hopefully they've suceeded this time) but are always attentive and helpful.

All dealers these days are pulling out the service - they have to if they've a hope of surviving this !*#% storm we're going through.