Rory
Senior Member
- Joined
- Feb 8, 2005
- Messages
- 5,016
- Reaction score
- 233
- Location
- Cheshire, UK
- Your Mercedes
- 2005 C270CDi Avantgarde Estate. Bought 2005, sold 2022.
Hi Rory,
No it was owned by the Managing director of a high class Garage prior to my ownership.
Alfie B
I asked because the legal position is more straightforward if you owned the car from new.
You could try another appeal to MB perhaps adding some info about the US and Malcolms's excellent explanation that the system in inherently flawed, and noting that it's no longer fitted. You didn't buy the car expecting to be part of the field test program. May also be worth mentioning that you are considering going to the press. However, once you go public MB are so arrogant they may well refuse to pay for fear of opening up the floodgates.
I do wonder what level these complaints get to in car manufacturers though - you need to get past the customer service "grunts" and up to a higher level. Didn't somebody here have contact with, if not the MD himself, at least the office of the MD of MB UK?
If you bought the car from an MB dealer and they're still in business then you could ask them to fix it under the Sale of Goods act. They may well laugh, but, you have to ask if a reasonable person would expect a "quality" car like a Mercedes Benz to last 5 years without significant faults. If the refuse, then get the job done and send them the bill. If they don't pay then issue a small claims court claim using their online service - you have to sue the people who you bought the car off. It costs little and the results are a bit random but I would hope you have a good chance of success.
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