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Star service records

Discussion in 'Engine, Drivetrain, Fuel and Exhaust' started by Mike350, Feb 11, 2019.

  1. Mike350

    Mike350 Senior Member

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    Your Mercedes:
    350 2004 3.7 V6
    Am I right in thinking that any Merc’s service record can be looked up on line via the Star system? If so how?
     
  2. John Laidlaw

    John Laidlaw Senior Member

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    Your Mercedes:
    UnMercs BMW i8 Volvo XC90
    There’s a code on the MB service invoice which can be entered to a DSB portal. Mercedes Me had that facility but on your 2004 I think that predates Mercedes Me (my 2008 did certainly), so maybe your indy can access for you? Presume your car is an SL? Not clear from your profile
     
  3. OP
    Mike350

    Mike350 Senior Member

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    Your Mercedes:
    350 2004 3.7 V6
    Thanks John, yes my car is an 04 350SL. Appreciate your advice
     
  4. Wighty

    Wighty Senior Member

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    Location:
    Sunny Essex
    Your Mercedes:
    W211/E320cdi/2009 and CLK200k 2009
    Why not drive to your nearest MB , tell them you are looking at getting servicing done there from now on and get them to print it out for you so you discuss what is needed in the future ?
     
    Srdl and Jim2 like this.
  5. OP
    Mike350

    Mike350 Senior Member

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    Your Mercedes:
    350 2004 3.7 V6
    Great idea, thanks. Only trouble is my nearest MB dealer is over 20 miles away! Does it have to be an MB franchise to access the Star records?
     
  6. Wighty

    Wighty Senior Member

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    Joined:
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    Location:
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    Your Mercedes:
    W211/E320cdi/2009 and CLK200k 2009
    I just deleted a post , I was replying to the wrong one ..sorry . I think Star records are all diagnostic , I'm not sure if Star contains service details as well buddy ?
     
  7. Wighty

    Wighty Senior Member

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    Location:
    Sunny Essex
    Your Mercedes:
    W211/E320cdi/2009 and CLK200k 2009
    Only 20 miles from MB on a nice day like today buddy , get the roof down and enjoy the drive .
     
    Mike350 likes this.
  8. OP
    Mike350

    Mike350 Senior Member

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    Your Mercedes:
    350 2004 3.7 V6
    I would, but pretty dull and dingey here with a typical Cornish muzzle! Try not to get it wet, and certainly not a topless day!
     
    Wighty likes this.
  9. alexanderfoti

    alexanderfoti MBO Forum Supporter Authorised Forum Supporter

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    Location:
    Dartford
    Your Mercedes:
    W221 S65 AMG - W204 C63 AMG + Various other MB's
    No. Service records are held online in DSB (Digital service book). It is not related to STAR in any way.

    DSB was introduced in 2008. Earlier cars may have some history on on DSB if they have remained in the dealer network, but most of them dont.
     
    Srdl likes this.
  10. OP
    Mike350

    Mike350 Senior Member

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    Your Mercedes:
    350 2004 3.7 V6
    Thanks, so how is it accessed?
     
  11. AMGeed

    AMGeed Senior Member

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    Location:
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    Your Mercedes:
    2004 W211 E55K ///AMG
    Dealer or indy only. Looks like you'll have to make that trip sometime
     
  12. alexanderfoti

    alexanderfoti MBO Forum Supporter Authorised Forum Supporter

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    Your Mercedes:
    W221 S65 AMG - W204 C63 AMG + Various other MB's
    Only via independent Mercedes specialists that have signed up or main dealers. We can provide an up to date service printout for a small fee.
     
  13. OP
    Mike350

    Mike350 Senior Member

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    Your Mercedes:
    350 2004 3.7 V6
    Would such records exist for my 2004 SL350, or is it too old?
     
  14. alexanderfoti

    alexanderfoti MBO Forum Supporter Authorised Forum Supporter

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    Location:
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    Your Mercedes:
    W221 S65 AMG - W204 C63 AMG + Various other MB's
    Too old, but the supplying dealer may have an internal service record they can send you.
     
  15. Chrishazle

    Chrishazle Senior Member

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    Location:
    Nr Ashford, Kent
    Your Mercedes:
    S204 2008 C220CDI Elegance Estate Auto, 1993 Porsche 968 Tiptronic cabriolet
    When I bought my 2001 S203 8 years ago (bought from first owner) supplying dealer had service invoices for the car from new - but it took a lot of arm twisting to get them (MB Brentford) to print them and send them to me. Kept quoting data protection - even though I had the original owner's name, address etc.!! In the end they printed them, cut off the top part with the previous owners details, and posted them to me.
     

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