Trouble at Mill (again.....)

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All those that have been following the trials and tribulations of my Mercedes ownership will know that I recently had all my O2 sensors replaced on Tesco's ticket. Prior to this the car was running fine. Immediately after having the work done (i.e. on the way home) I noticed a couple of problem and these have remained.

The Problems:

1. Tries to stall when pulling up at a traffic light etc. It has done this about 5 or 6 times since I had the work done. It drops down to about 300 rpm and jumps around like a bucking bronco for about 5 seconds then shoots up to about 1200 rpm before sinking back to it's more normal 600 rpm. On one occasion I took my foot off the brake when it was at 300 rpm and the car shot forward leading me to the susicion that it was sitting in the wrong gear.

2. When I pull up in traffic of at a junction and try to pull away nothing happens and then it happens all at once e.g. I was sitting at a junction to pull out onto a dual carriage way so wanted to give it a bit of welly. Pushed the pedal half way to the floor and.....nothing....nada.....zip.....bubcus, just crawled forward as if I had taken my foot of the brake but hadn't touched the loud pedal at all. Pushed the pedal all the way to the floor (as the cars on the dual carriage way were getting worryingly close) and, to quote top gear, it shot off like a scolded cock.

3. On a couple of occasions it felt like it was accellerating AFTER I took my foot off the loud pedal.

On nthe whole the car just "feels" underpowered at the moment. Even when it is revving towards the red-line it just feels sluggish. Incidentally, it also sounds slightly "rough" between 3000 rpm and the red line.

I took the car back to TP today who hooked it up to it's life support system and came back with a clean bill of health. They also took it for a drive and found nothing. To be fair to them the problems are intermittent so it is very difficult to show them, although anoyingly when I drove away it tried to stall at the lights again (btw, this time I had the aircon on and when it tried to stall the aircon slowed down too - I guess this is because of the load on the engine). Again, in fairness to TP they have booked the car in for a couple of days in May, the first time they had a loaner available, and said they will give it a more thorough going over.

They suggested I kept an eye open to see if it was smoking (any idea why?) and said maybe it could be the injectors. Can anyone think of anything TP could have broken when changing the O2 sensors and if this suggestion of the injectors holds any water? If it is the injectors I am concerned they will say it was cuased by the fuel contamination and not do the work on Service Plus. However it WAS working fine before they did the O2 Sensors. I suppose it MAY just be a coincidence but it seems unlikely.

Malcolm, I know you have already said this is likely to be a mixture problem but does that not all get adjuested automatically by the 'lektronics under the hood? Is it worth getting when of those mobile tuning companies to take a look or do they ot do that on modern cars chocked full of management systems and the like?
 

television

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Malcolm, I know you have already said this is likely to be a mixture problem but does that not all get adjuested automatically by the 'lektronics under the hood? Is it worth getting when of those mobile tuning companies to take a look or do they ot do that on modern cars chocked full of management systems and the like?

Hang on I am going on holiday, let me know when it is fixed, and I will be back:rolleyes:
 

Hanz

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Neil, I really do feel for you :( No wonder you've lost faith in the marque :(

I should of cut my losses ages ago with my car, but I just can't let it go!
 
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Neil, I really do feel for you :( No wonder you've lost faith in the marque :(

I should of cut my losses ages ago with my car, but I just can't let it go!

you see that's the problem. Whenever I see the reflection in a shop window or see it in a car park it just looks so damn good (as long as you're not close enough to see all the stone chips).

Like I've said elsewhere though, the biggest problem with my car may be the dealer. Every time something has gone wrong I've had to take it back at least twice. This latest problem may be of TP's doing rather than a problem with the car as such
 

Hanz

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Maybe the best thing is to try another dealer :(

It's definatly not the way a Merc should behave, and when you pay out so much money you expect it to be running tip top.

The problems I have are just regarding the car being old, and with a few miles on the clock, so I make allowances. It's just I've spent over what it's worth on getting it up to scratch, it's at the garage this week because of the petrol leak.

There's definatly a Mercedes spell ;)

Ps. I'm not the only one that looks at the cars reflection as I pass shops... :D
 

hawk20

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anyone know if the MB dealer in Chichester is any good?

They are owned by Pentagon, who I use at Southampton. As I posted elsewhere, there is a very good technical guy at Southampton, who specialises in diagnosing problems. Stuart Webb by name. First class. There are separate service groups to make it more personal. I use Sarah's group, where John is the foreman. Another great guy.

Occurs to me that the most likely cause of your problem might be the Tesco contaminated fuel. Odd coincidence if it's not??
 

jberks

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If the problem is intermittent and given that you've had so many problems, why not do a swap with the service manager. You take his car for a week and he gets yours. It should give enough time for it to play up on him too. Severe hesitation could be o2 sensor related. I have some hesitation when mine went but as yours are new, it is odd. Either way, we can all guess, the key thing is to get it to play up for the dealer.
 
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They are owned by Pentagon, who I use at Southampton. As I posted elsewhere, there is a very good technical guy at Southampton, who specialises in diagnosing problems. Stuart Webb by name. First class. There are separate service groups to make it more personal. I use Sarah's group, where John is the foreman. Another great guy.

Occurs to me that the most likely cause of your problem might be the Tesco contaminated fuel. Odd coincidence if it's not??

TP fixed the contamination problem. Like I say, I think they either broke something else OR didn't fix the problem properly. I may give the guys in Southampton a call. Thanks Hawk
 
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If the problem is intermittent and given that you've had so many problems, why not do a swap with the service manager. You take his car for a week and he gets yours. It should give enough time for it to play up on him too. Severe hesitation could be o2 sensor related. I have some hesitation when mine went but as yours are new, it is odd. Either way, we can all guess, the key thing is to get it to play up for the dealer.

unless they are not fitted properly. As I said elsewhere the engine has a very different tone since they did the work. It has a slightly "tinny" noise when pushed hard, a bit like an Italian sports car. Malcolm says they may not have sealed the O2 sensors correctly but would that not show up in the diagnostic thingy?

btw, the Service "Team Leader" who I am dealing with actually drives an Audi so swapping wouldn't help much :(
 

hawk20

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unless they are not fitted properly. As I said elsewhere the engine has a very different tone since they did the work. It has a slightly "tinny" noise when pushed hard, a bit like an Italian sports car. Malcolm says they may not have sealed the O2 sensors correctly but would that not show up in the diagnostic thingy?

btw, the Service "Team Leader" who I am dealing with actually drives an Audi so swapping wouldn't help much :(

I agree with JBerks on this one, wholeheartedly. It is irrelevant what the Service Manger owns to suit his taste and budget. He drives and fixes Mercs all day every day. It is long overdue that someone took your car and kept it until they either feel what you feel is wrong or fix it and prove to themselves that it is fixed and all the other bugs too. My dealer would have done just what JBerks says. Come to Soton, book it in with Stuart Webb, (you can phone and ask him to call you back -he actually does that unlike so many who always forget).
 

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Neil has given them lots of clues by saying about the sound it makes now, most of us know when we have a fault if the car sounds differently, and in Neil's case he is doing the same journey every day.

Ok the work done:: new LAMBDA sensors, 2 in the exhaust and 2 in the manifolds, the slightest leak and the engine will make a rasping sound, on a closed loop, return to inlet that can really upset things. As with a hole in the exhaust, as the exhaust gas is coming out of the hole, it tends to suck the gases that should be going out of the tail pipe back and out through the hole. this creates a back pressure beyond normal. If it is a leak and it must be, the 02 sensors will be doing overtime. Since this has only happened after the work done, someone I feel is going to have to do it again and set it correctly and store that info.
 
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Neil has given them lots of clues by saying about the sound it makes now, most of us know when we have a fault if the car sounds differently, and in Neil's case he is doing the same journey every day.

Ok the work done:: new LAMBDA sensors, 2 in the exhaust and 2 in the manifolds, the slightest leak and the engine will make a rasping sound, on a closed loop, return to inlet that can really upset things. As with a hole in the exhaust, as the exhaust gas is coming out of the hole, it tends to suck the gases that should be going out of the tail pipe back and out through the hole. this creates a back pressure beyond normal. If it is a leak and it must be, the 02 sensors will be doing overtime. Since this has only happened after the work done, someone I feel is going to have to do it again and set it correctly and store that info.

is there any way that can be checked Malcolm? I assume it wont show up on the Star Diagnostic because it's not actually a component failure. I doubt TP will replace the parts again unless I can prove it. I must say I'm close to start talking to someone senior at TP and explain how unhappy I am.
 

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is there any way that can be checked Malcolm? I assume it wont show up on the Star Diagnostic because it's not actually a component failure. I doubt TP will replace the parts again unless I can prove it. I must say I'm close to start talking to someone senior at TP and explain how unhappy I am.

By opening the hood you must hear the sound that is not normal, it will not need new components, its more in keeping with one thats badly fitted, or incorrectly fitted
 
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trouble is that the "rasping" sound is only evident at high revs and the car wont rev past about 3000 rpm in neutral (I assume this is normal) so I can't hear the noise without actually driving the car. I guess they should have a rolling road at TP's though.

Thanks again Malcolm
 

stumpy

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is there any way that can be checked Malcolm? I assume it wont show up on the Star Diagnostic because it's not actually a component failure. I doubt TP will replace the parts again unless I can prove it. I must say I'm close to start talking to someone senior at TP and explain how unhappy I am.


Good luck in trying to find someone senior who gives a toss at TP. We couldn't.
 

jberks

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I agree with the above. New O2 sensors shouldn't affect the sound, but ill fitting O2 sensors would. A leak could cause all sorts of issues so it does sound like they've made a mess of the installation. Would Southampton fix a problem caused at another dealership?

I have an agreement with my service manager that he won't return my 270 until it 'rides as it should'. The 'service guy' called yesterday to say they'd ordered a new pump and the car was ready for collection. I spoke to the manager and he's overruled him and asked if he can keep it, certainly for today and possibly tomorrow so he can fit the pump and then make sure it's right for himself. I think he suspects that there may be more than one thing going on here, but at least he's taking a personal interest. Gives some confidence that it may get fixed first time!.
In the mean time, I'm enjoying some old time Merc quality, tootling around in my '95 C220. They certainly dont make them like that anymore!
 
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