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Thanks to everyone for their sympathy and suggestions. A couple comments. We are absolutely certain that it wasn't a case of pushing the wrong button. He had the keys in his hand when he locked it on the Sunday and was right beside the car. I don't think he would have missed the boot springing open. He didn't close the garage door (it is an electronic one by the way) until after he had moved the other car and would also have seen the boot as he was pulling the other car into the driveway.
He did not attempt to unlock the car on the day of the incident. He operated the garage door first as he always does. So there was not an occasion when he could have pressed the wrong button. I've never known him to operate the key from inside his pocket.
We have had a short reply from Mercedes - basically saying 'how sad - not our problem - have you spoken to your dealer'. Well of course we had and they said 'how sad - not our problem'. Whether it is not their problem has still to be proven.
We like the idea of a spyhole in the garage door - but if we look in and see that the boot is open, we would have to break a hole in the garage wall to get in and close it!
When we get the car back, we're going to park it in the drive and try to reconstruct everything that happened. The chances of getting it to happen again are slim, but you never know. One thing we wondered about was the signal from the garage door remote control. What if it's on a very close wavelength? You would think that if that were the case, then it would have happened the first time he opened or closed the door - but perhaps on this occasion, he held the remote button for more than 2 seconds.
Anyway, if we find an answer, I'll let you know.
He did not attempt to unlock the car on the day of the incident. He operated the garage door first as he always does. So there was not an occasion when he could have pressed the wrong button. I've never known him to operate the key from inside his pocket.
We have had a short reply from Mercedes - basically saying 'how sad - not our problem - have you spoken to your dealer'. Well of course we had and they said 'how sad - not our problem'. Whether it is not their problem has still to be proven.
We like the idea of a spyhole in the garage door - but if we look in and see that the boot is open, we would have to break a hole in the garage wall to get in and close it!
When we get the car back, we're going to park it in the drive and try to reconstruct everything that happened. The chances of getting it to happen again are slim, but you never know. One thing we wondered about was the signal from the garage door remote control. What if it's on a very close wavelength? You would think that if that were the case, then it would have happened the first time he opened or closed the door - but perhaps on this occasion, he held the remote button for more than 2 seconds.
Anyway, if we find an answer, I'll let you know.