E220d (oil in brake servo) £5600 bill for repairs

[anko]

New to this forum but would like some advice on the above concern
I own a 2018 E220d AMG and have had the brakes fail on the vehicle
its only 6 months out of Warranty and had 37000 miles on the clock
vehicle is currently now in a dealership having the oil/Vac pump replaced at a total cost of £5600 parts and labour
What i was hoping to find out from anyone on here is this a rare concern or has anyone actually heard of this and if they have do they feel that with such a low millage on the vehicle and it only being 6 months out of warranty it would be only fair that Mercedes stumped up some cash to help pay what can only be described as having my pants down

 

[Blobcat]

Hello and welcome

I don’t think we’ve seen another issue on the forum the same as yours

 

[Wighty]

Jesus , how much of that is parts ? That is a shocking bill
Why did the brakes fail? I can’t believe that MB aren’t going to stump some of that up , it looks terrible for such a new car

 

[mioba]

Welcome to the forum.

A bit late now but did you get more than one opinion or go to a MB Dealer only.

Did you share your grievance with the dealer re age of car, goodwill and ask for a contribution.

All dealers have been hammered by COVID. I think alot of them are doing alot of "additional" work to balance the books. I am sure they said ahhh Mr Anko, good news we have found the issue being (xyz) we can get this repaired for you at just 5600, Shall we book it in for you.

Never known the issue you describe come up before.

Keep us updated.

 

[star]

We have seen this problem once, where the vac pump seal fails internally allowing engine oil into the brake servo. That price is extortionate and I would be taking to the highest level you can, given how new the car is. Nothing to loose.

 

[dry run]

Welcome to the forum

That price just seems too much!!! Get them to contribute. Which Dealer is it in with?

 

[EmilysDad]

.... tell me again .... why do they call main dealers (of all flavours) stealers?

That's extortionate ..... I wonder what the break down of labour & parts is.

 

[anko]

Welcome to the forum.

A bit late now but did you get more than one opinion or go to a MB Dealer only.

Did you share your grievance with the dealer re age of car, goodwill and ask for a contribution.

All dealers have been hammered by COVID. I think alot of them are doing alot of "additional" work to balance the books. I am sure they said ahhh Mr Anko, good news we have found the issue being (xyz) we can get this repaired for you at just 5600, Shall we book it in for you.

Never known the issue you describe come up before.

Keep us updated.

 

[anko]

I had taken the car to a MB specialist who was actually having his lunch when I turned up
He stopped his lunch and got straight into the car pulled it into the workshop and spent the next 30 minutes on my car
Diagnosed the fault as the internal seal gone in the oil/vac pump as well as confirming the fault by plugging in his computer
Said “Sorry mate this is gonna cost you big time”
No charge from him for the fault finding and he advised I take it to the dealers as it was too much for him to take on as he was fully booked for the next 6 weeks or so
Dealers charged me £174 to diagnose a fault that I told them about
MB have rejected a goodwill payment according to the dealer
I’m going to try and contact them directly and push this as far as I can but it’s nearly impossible to get hold of the right people in MB UK I keep getting directed to the same line no matter what number I ring

Have to say this has sickened me to my core and actually making me look towards another brand once this concern is fixed and I get rid of the car, I’m concerned that this could happen again a couple of years down the line
The only saving grace is some parts are not available and the dealers have given me a brand new GLA 200d to use for as long as my car is in for repair, which could be quite some time.
But it’s still a hefty chunk of cash to pay out for such a young vehicle

 

[EmilysDad]

...... but it’s nearly impossible to get hold of the right people in MB UK I keep getting directed to the same line no matter what number I ring
.....

When my car was damaged while in the care of Mercedes, Emily posted the damage on Twitter ..... MB were on the phone to me in matter of hours

 

[anko]

Welcome to the forum

That price just seems too much!!! Get them to contribute. Which Dealer is it in with?

It’s in the Sunderland main dealers
I have the 5 page estimate which includes nearly £1000 VAT
nothing I can do but get it repaired and hand over the cash

 

[Manc Rick]

I’d email the CEO of MB Uk and bcc in as many other members at executive level as I could find. Point out how bad this looks for the MB brand and urge them to reconsider. I fear you won’t get very far over the phone, hence putting it in writing.

As Emily’s Dad said above, post on Twitter and possibly their FB group.

Other avenues are the motor ombudsman and the press if you can get them interested.

Really sorry you’re having this problem, particularly before Christmas.

 

[Rotorhead500]

Assuming full service history, I'd still keep kicking it up the chain, copying in service manager, dealer principle and MBUK, stating that the failure mode (on a safety critical component/assembly) is clearly unacceptable and not fit for function, and ask them to explain why this isn't the case in their view.

Motoring ombudsman & trading standards would certainly be interested in this one.

 

[Wighty]

Wear a Clown suit and kick up in the dealership

 

[Rotorhead500]

Wear a Clown suit and kick up in the dealership

Would be too heavily camouflaged at a main dealer!

 

[mioba]

Wear a Clown suit and kick up in the dealership

Or turn up dressed as Max Verstappen,

 

[alexanderfoti]

We have one in with same fault (today). It's unacceptable, and I will be instructing my customer to push aggressively with MB For goodwill. Car is even lower mileage than OP and the same age.

Wis proceudre is:

Engine and gearbox out
Seperate engine and gearbox
remove high pressure pump
remove chain to high pressure pump and gear
drop sump
replace pump
Reverse

MB then replace all the affected components (coolant pump, brake servo and all vac lines)

 

[davemercedes]

Stories like Anko's give the vehicle brand a very bad reputation - the comment "License to print money" immediately springs to mind.

The dealer for many other brands including the other German makes would almost certainly contact customer service and negotiate some financial assistance even before the customer is told how big the bill is going to be. I know that Toyota dealers would also ask for monetary assistance from the brand's customer service. Even the more "run of the mill" brands recognise and usually provide some assistance for such cases. Our daughter had a new Vauxhall Tigra a few years ago and there was a known problem with the camshaft fitting. Her husband blew it up on the motorway and it was taken by the AA to the selling dealer. The MD if the business called him yo advise that they had already started a claim process and it would not cost him. They fitted a new engine. - which was the honourable thing to do in those circumstances.

Anko: Unless you've got pockets bulging with £olly - you MUST contact Mercedes Customer Service and point out the low mileage etc and ask for help. Good luck! -And please post an update on the forum!

 

[M80]

Is this the 654 engine?

 

[alexanderfoti]

Is this the 654 engine?

Yes