Euromerc - service

[Miffy]

I agree, that most do not like to leave a message on VM, but if you know there will be a response to your enquiry then its preferable than having no method of contacting you.

Dont get me wrong Nick, I have never dealt with you, but you do seem to be a bit Marmite, and most of the complaints are born out of lack of comms.

 

[Will Barber]

Allow me to put the record straight, you ordered some mudflaps (that are NLA from MB) for £9.99, around 8 days ago, picked them, went to pack them and discovered a bolt missing, got hold of another one, packed ready to go, and low and behold I get an angry email with talk of credit card chargebacks.

With a chargeback (only ever had the one, thankfully, but always a potential problem for internet traders) on the horizon, order nuked.

Re-read your own email to discover why what happened, happened.

You might want to consider your own attitude, and less of the accusations of people being liars, something that in this case is not true, and does not help.
QUOTE]

I’m sorry, but the invoice you emailed back to me stated ‘shipped’ and quite clearly this was not the case.
I understand about getting swamped with calls if you have a phone number, but as you don’t, do you not think for one moment that you should have had the common decency to tell me what was going on.
After all, it seemed to me, that it was only after my first follow up enquiry that you decided to actually start to process the order, 8 days after placing the order… not good is it.?
At the end of the day, I understand you may run a very busy business, but lack of communication does nothing for your business.

 

[Articpaz]

Unfortunately I too have had the same problems, I ordered a part 3 weeks ago from the website and paid in full believing it was next day delivery as the site says.

After a few emails I got a reply saying he was on holiday and that I would receive the part by early last week but it still hasn't arrived, so I emailed again yesterday but still no response.

I have just emailed Nick through this website so hopefully I will get an answer on when to expect delivery, fingers crossed!!

But it will make me think twice before ordering again which is a shame!

 

[PeterCLK]

I don't know why you all bother with this guy.
He's crap and deserves to fail.
This is about the 5th or 6th thread on here complaining about him.
So he's a nice guy but he's not that nice or he would look after his customers'.

I've never had any dealings with him and don't intend to.

 

[jberks]

Sounds like the very common growing pains to me. Business booms, too busy and the first thing that goes out of the window is comms and service. Not good but we all do it to some extent. I have work emails I haven't read for lack of time. I know each one will take half an hour to deal with and I simply don't have the time.
I've only dealt with Nick once and to be honest he was very good and replied quickly. Equally I felt very guilty for wasting his time when in the end I didn't order. (Applogies Nick - not your fault, just circumstances). So maybe a little bit of it is my fault and other like me.

Lets hope the new premises and setup allow nick to concentrate a bit more on service. In the mean time its great to hear of a booming and growing business, creating employment in these otherwise miserable times.

 

[HaydnM]

I would like to know nick's PM if anyone can forward it to me, so I can chase the items I ordered on behalf of my Dad two weeks ago.

If anyone can help, sent a fax remains unanswered.

 

[coolhans]

Communication

I have never dealt with Nick but it seems that communication is the key issue here. What ever the reasons may be for a mistake or a failure with a service that is being provided, the key issue is to keep the customer informed with accurate up to date information. It is better to refuse an order than to promise something that cannot be delivered. I understand the pressures of a growing business but control is the key.

 

[johnboy615]

The above by lwbnick is what I have said time and time again, I have stressed many time that Nick is an honest trader, also if you ask for what is advertised or on the site you will get the parts.

So they just have 1 part number XXX on the website and 3 people want it, you cannot accuse someone of not having what they say, 2 are going to have to do without.

If you are dealing with inchcape or others,, you need the part number, they will not entertain you without.

It is also no good asking "will the one from the mark 2, fit a mark1". I spend a lot of time on the EPC for members here, and I can tell it takes ages, and more often than not the EPC will will ask for the ident number of the car, and you start all over again, so who is going to pay for say ½ hour of searching for a £10 part

I ordered a part that was advertised and I knew it would fit. I didn't ask any questions or need any advice. It was a straight forward transaction that was supposed to be in stock. Nothing after 10 days! He might be snowed under with enquiries but that shouldn't stop him from sending out orders or contacting people who've paid money upfront.

 

[Pontoneer]

I do hope Nick's new premises , vehicles AND STAFF help to address these difficulties and wish him well with his expansion plans .

 

[MSG2004]

I've not bought anything from him as yet but I must be honest and say that if I don't find a phone number on a web site I normally avoid buying from them. Email isn't the most reliable method of communication and far to easy to ignore. I've recommended them on the basis of price and the good side of their service - seems someone should have a word with him about the other side. Tragic really as there is the potential for a really good business.
Equally though, his web site is awful unless you know the part number.

Very sensible post.

No phone number, or a phone that always goes to VM, would be considered as suspect to me.

So the members have been advised, so it's your call. (no pun intended) :lol:

 

[HERBIEMERCMAN]

at least this guy is giving dronsfields a rest, you could quite easily swop the names arround. from my previous postings on this subject you will know that i have had many dealings with dronsfields and have nothing but praise for them, but i know many people have had the opposite experience.

IMHO you have to take spare parts people and indes on a "pareto" basis, the 80 - 20 rule, if you are dealing with thousands of customers there will be problems, we all like to think we are the only customer, it's human nature, we even expect to be remembered for somthing we bought 2 yrs back.

the brits do not have the same business mentality as the japanese with their ZD
(zero defects), we must accept some failures in our broad brush engineering sectors, especially when you consider the life and death failings we get in our hospitals. herbiemercman.

 

[ml270dave]

on the other side of dronsfields rank service i have had parts from euromerc with no problems good price genuine parts and fast delivery..........

 

[truthfindergeneral]

The whole problem of Internet selling ( and buying ) is that there is no face to face contact. A machime tells you there is one in stock and takes your money, only because it believes there is one in stock. If a human hasn't amended that machine to zero then it will simply carry on selling the non existent item.

Internet sellers struggle to come to terms with the fact that they need to be constantly upgrading the information on their sytems. Part of that problem is that the internet is a 24/7 shop but the person who tends the machines needs to eat and sleep. Thats when the conflicts start to creep in.

 

[HaydnM]

His shop is set up for e-commerce, because if you purchase a part & he only has one of this item, once you have purchased it, it is then removed from his shop as such, so the above is no excuse. Its either he has been offered the parts & does not have them on site or something else.

Ordered three parts two weeks ago, had a notice to say one had been shipped thats it.

No reply's to e-mails / no reply to fax's

Need to order more parts, but there is no way on earth are we going to order more without receiving what's outstanding.

 

[Articpaz]

Unfortunately I too have had the same problems, I ordered a part 3 weeks ago from the website and paid in full believing it was next day delivery as the site says.

After a few emails I got a reply saying he was on holiday and that I would receive the part by early last week but it still hasn't arrived, so I emailed again yesterday but still no response.

I have just emailed Nick through this website so hopefully I will get an answer on when to expect delivery, fingers crossed!!

But it will make me think twice before ordering again which is a shame!

Well after 4 weeks and some more emails I got a reply!!
"I don't know what's happened to it."
and my money has been refunded

Anyone know of a good parts supplier?

 

[the beard]

I've never dealt with Euromerc, or any other supplier of Mercedes parts for that matter, but maybe this is symptomatic of a wider problem. I have no idea if the parts from this supplier are cheaper than others, or if it is simply a matter of him having parts others cannot supply.

If it is the former, then maybe we are the architects of our own downfall. Oops, that sounded a bit gothic, but if we are constantly chasing cheaper prices then, sooner or later, something's got to give. Perhaps it's not paying enough to get decent and reliable staff; it might even be a case of no staff.

If you go to your local M-B Dealer they have no excuse as they will charge premium rates. A lot of businesses are (or at least think they are) unable to compete except on price.

Now does anybody know a top flight Mercedes specialist that charges less than £10 per hour?

 

[johnboy615]

If only my local Mercedes dealer could deliver the parts they promise; or even answer the phone!!!!

 

[the beard]

If only my local Mercedes dealer could deliver the parts they promise; or even answer the phone!!!!

Ah, not good. Still I don't think that's a problem I'll encounter being too tight/broke to use a franchised dealer

 

[bigasotonuk]

If only my local Mercedes dealer could deliver the parts they promise; or even answer the phone!!!!

Mine does they phone me up almost insisting that they deliver the bits

 

[television]

My parts were delivered too