1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Had an A service today...Dealer can't reset indicator..and want £109.80 to investigate Help

Discussion in 'General Mercedes-Benz Related Discussion' started by ioweddie, Jun 26, 2020.

  1. ioweddie

    ioweddie Senior Member

    Messages:
    763
    Likes Received:
    840
    Joined:
    May 19, 2011
    Location:
    Winford Isle of Wight
    Your Mercedes:
    W205 AMG Sport Line Premier Plus Estate C220d
    Hi Guys...This is the 1st time I've had a bit of a glitch with Esplanade Isle of Wight....I had an A7 service and MOT today...all ok except they have left me with this message every time I start the car:

    It says : Service B overdue by 5100 ml

    They recon the car needs a software update at a cost of £109.80...

    I have been on google and there are lots of u tube video's on resetting the service indicator...but I thought I'd check with you guys 1st

    Thanks Eddie
     
  2. bertb1

    bertb1 Senior Member

    Messages:
    230
    Likes Received:
    67
    Joined:
    Feb 6, 2019
    Your Mercedes:
    C220 amp sport 2013
    Hello
    If it was me I’d try and do it myself and save over £100


    Sent from my iPhone using Tapatalk
     
    Jimbo1959 and Wearsafoxhat like this.
  3. star

    star Forum Supporter Authorised Forum Supporter

    Messages:
    5,443
    Likes Received:
    897
    Joined:
    Oct 6, 2004
    Location:
    Reading
    Your Mercedes:
    Smart + others :)
  4. OP
    ioweddie

    ioweddie Senior Member

    Messages:
    763
    Likes Received:
    840
    Joined:
    May 19, 2011
    Location:
    Winford Isle of Wight
    Your Mercedes:
    W205 AMG Sport Line Premier Plus Estate C220d
    S205 late 2015 c220d premium plus Automatic
     
  5. star

    star Forum Supporter Authorised Forum Supporter

    Messages:
    5,443
    Likes Received:
    897
    Joined:
    Oct 6, 2004
    Location:
    Reading
    Your Mercedes:
    Smart + others :)
    Ok, never seen that fault on a 205 but seem a few 213’s where you reset the service light on/for the 5 service and it resets to say 30,00 over due. An update on power train sorts it.
     
  6. LostKiwi

    LostKiwi Senior Member

    Messages:
    24,099
    Likes Received:
    13,313
    Joined:
    Aug 25, 2006
    Location:
    Midlands / Charente-Maritime
    Your Mercedes:
    '93 500SL-32, '01 W210 Estate E240, 02 R230 SL500 (Malcolm Spec), 04 Smart Roadster Coupe
    I struggle to understand how a software fix to sort out a failure in the original software can be your cost.
    It's a factory defect.
    Microsoft would get torn apart if they charged for service packs and bug fixes.

    There's also the argument used by car manufacturers that they own the software installed in your vehicle which further gives strength to the argument of why you should pay them to fix something they claim to own?

    They want to have their cake and eat it I think.....
     
    sl500amgsport, ioweddie, Srdl and 3 others like this.
  7. ajlsl600

    ajlsl600 Senior Member

    Messages:
    4,050
    Likes Received:
    1,722
    Joined:
    Nov 18, 2013
    Location:
    france
    Your Mercedes:
    clk3202001,sl6002003 with everything regrettably sold ,A class 170cdi auto. NG/TF1800 ML250
    It's just the start of more dealer/maker crap. Now as well as whole assembly purchase to get rubbish sensors we have things that fail to work properly AFTER a dealer service!!!! Next we will need to buy a set of the rubbish quality wheel bolts when we only want one.
    Yest took ml w166 out of garage, after 4 months. No wipers!! Not fuse, prob looking update!!!!!!
     
  8. OP
    ioweddie

    ioweddie Senior Member

    Messages:
    763
    Likes Received:
    840
    Joined:
    May 19, 2011
    Location:
    Winford Isle of Wight
    Your Mercedes:
    W205 AMG Sport Line Premier Plus Estate C220d
    Just tried to do the reset myself...ignition on position 1 press phone call button and ok at the same time...ignition on to position 2...scroll down to assist plus...select service reset...confirm by ok...and it says unable to reset...according to u tube that should work...but it does not for me...the service menu says 364 days to next service...but also says service overdue by 5400 miles.....Crazy....
     
  9. OP
    ioweddie

    ioweddie Senior Member

    Messages:
    763
    Likes Received:
    840
    Joined:
    May 19, 2011
    Location:
    Winford Isle of Wight
    Your Mercedes:
    W205 AMG Sport Line Premier Plus Estate C220d
    Just emailed the service manager:

    Hi Matthew…

    I have a problem…I had my A7 service and MOT done yesterday…The technician was unable to reset the service indicator…I have a service plan in place…and included in the service is resetting the indicator…its showing overdue by over 5k miles…

    Leslie said It might need a software update to allow it to be reset…I cant get my head around being asked for £109…

    Microsoft do not charge for updates…and if the service indicator can not be reset without an update…then surely it should be done FOC…

    The indicator was working perfectly…by informing me of the due service…and should be doing the same now…

    Please investigate for me as a valued customer of Esplanade…

    Best Wishes Eddie Cadman…
     
    Blobcat likes this.
  10. Mike Smith

    Mike Smith Senior Member

    Messages:
    96
    Likes Received:
    36
    Joined:
    Jul 15, 2019
    Location:
    Reading
    Your Mercedes:
    2017 C300h Estate AMG line
    Contact Mercedes customer service.
    I've found them to be extremely helpful and they may have a solution for you.
     
  11. bembo449

    bembo449 Senior Member

    Messages:
    4,874
    Likes Received:
    1,884
    Joined:
    Jan 2, 2012
    Location:
    gainsborough , lincolnshire
    Your Mercedes:
    Mercedes Cl500, land rover discovery 3 , insignia vxr , shitron dispatch
    Surely should have been a recall , disgusting its being used to make easy money
     
  12. EmilysDad

    EmilysDad Senior Member

    Messages:
    8,835
    Likes Received:
    2,475
    Joined:
    May 8, 2012
    Location:
    Bury Lancs
    Your Mercedes:
    ML350
    It was amazing how fast customer services & the dealer principal got in touch with me after Emily tweeted the pictures of the battered side of my car while in the dealer's care .... :rolleyes:
     
    s5tuart likes this.
  13. star

    star Forum Supporter Authorised Forum Supporter

    Messages:
    5,443
    Likes Received:
    897
    Joined:
    Oct 6, 2004
    Location:
    Reading
    Your Mercedes:
    Smart + others :)
    They wouldn’t issue a recall for such a small fault that doesn’t show on every car but it should be done foc. Like I said above easy fix if it’s the same.
     
    bembo449 likes this.
  14. OP
    ioweddie

    ioweddie Senior Member

    Messages:
    763
    Likes Received:
    840
    Joined:
    May 19, 2011
    Location:
    Winford Isle of Wight
    Your Mercedes:
    W205 AMG Sport Line Premier Plus Estate C220d
    anyone got the email for customer service at Mercedes
     
  15. Mike Smith

    Mike Smith Senior Member

    Messages:
    96
    Likes Received:
    36
    Joined:
    Jul 15, 2019
    Location:
    Reading
    Your Mercedes:
    2017 C300h Estate AMG line
    This is the phone number 03332206603
     
  16. OP
    ioweddie

    ioweddie Senior Member

    Messages:
    763
    Likes Received:
    840
    Joined:
    May 19, 2011
    Location:
    Winford Isle of Wight
    Your Mercedes:
    W205 AMG Sport Line Premier Plus Estate C220d
    Thanks I will wait for Esplanade to reply before taking it higher...don't want to fall out with as they are the only mb garage on the IOW
     
    Last edited: Jun 27, 2020
    Mike Smith likes this.
  17. Srdl

    Srdl Senior Member

    Messages:
    3,482
    Likes Received:
    1,967
    Joined:
    Oct 8, 2015
    Location:
    Hampshire
    Your Mercedes:
    GLC43 AMG 2018 (X253) Premium Plus
    Your problem may be that Esplanade don’t appear to be a Mercedes franchised dealer so they have no way of doing the update free of charge unless they will take the cost themselves for a valued customer.
    I've got this on my contacts list - don’t know how current it is though:
    cs.uk@cac.mercedes-benz.com

    Edit - confirmed here
     
    s5tuart and ioweddie like this.
  18. EmilysDad

    EmilysDad Senior Member

    Messages:
    8,835
    Likes Received:
    2,475
    Joined:
    May 8, 2012
    Location:
    Bury Lancs
    Your Mercedes:
    ML350
    They presumably consider you as a captive audience then ....
     
  19. vtaylor78

    vtaylor78 Senior Member

    Messages:
    2,118
    Likes Received:
    1,276
    Joined:
    Jan 5, 2012
    Location:
    Northamptonshire.
    Your Mercedes:
    E350 CDI Coupe C207 2010 \ SLK 250 R172 2011.
  20. AntMB

    AntMB Senior Member

    Messages:
    79
    Likes Received:
    14
    Joined:
    Feb 11, 2019
    Your Mercedes:
    2003 E270 Estate
    Describe it as a 'latent defect'.
     

Share This Page