Health Check Video

littlebrooklyn

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We had to take our car in for a recall today, something about a fuse in the engine I think.

They phoned us about half an hour afterwards to say that the brake pads are 90% worn, which is not good and a bit confusing as nothing has come up on the dash to say something was wrong.

Luckily we have the car booked in with Wayne Gates next week for it's B Service, so that will all be sorted.

Was quite impressed with the video they sent us of the Health Check they did on the car, first time we have seen the underneath of the car, I would post a copy of it but I have no idea how to :geek:
 

Wighty

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We had to take our car in for a recall today, something about a fuse in the engine I think.

They phoned us about half an hour afterwards to say that the brake pads are 90% worn, which is not good and a bit confusing as nothing has come up on the dash to say something was wrong.

Luckily we have the car booked in with Wayne Gates next week for it's B Service, so that will all be sorted.

Was quite impressed with the video they sent us of the Health Check they did on the car, first time we have seen the underneath of the car, I would post a copy of it but I have no idea how to :geek:
I bet they aren't 90% worn :D
 

KennyN

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They told me that my front pads had 6.5mm of material remaining , 1500 miles later the brake pad wear warning light came on.

So either someone was using my car for track days or they never bothered checking them :rolleyes:

Kenny
 
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littlebrooklyn

littlebrooklyn

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Surprisingly the car was ready to pick up by midday. Keith had to sit and wait for a further half an hour while they valeted the car, but he wasn't too bothered as it was quite dirty with all the bad weather we've had recently, so it's saved him a job.

The technician went through the print off and when he got to the bit about the brake pads Keith said 'Oh yes I know about that, it's going for a service next week, so will be sorted', the technician replied 'I was trying to sell some to the last customer', which makes you think they perhaps do look out for problems that don't really need addressing right now. He also said how the prices of diesel cars are going through the floor, probably hoping Keith would pop into Sales to look at a new car!
 

eman

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Yeh right. Their diesels in the showroom ain’t exactly cheap though are they
 

EmilysDad

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....

They phoned us about half an hour afterwards to say that the brake pads are 90% worn, which is not good
I bet every one was told the same thing :rolleyes:

... and a bit confusing as nothing has come up on the dash to say something was wrong.
.....
There are some things that need looking at and not relying on sensors ;)
 
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littlebrooklyn

littlebrooklyn

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Keith should be able to pick up a bargain then ...... :D

What'd he like and what we can afford are two very different things though sadly :(

I sometimes wish we had something that had had a higher driving position as I'm terrible at being able to see where the front of our car ends, yesterday I managed to damage the skirt at the front of the car for the second time in exactly the same place on the car and also at the exact same place in the flipping multi storey car park, I wasn't a happy bunny o_O
 

geraldrobins

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Surprisingly the car was ready to pick up by midday. Keith had to sit and wait for a further half an hour while they valeted the car, but he wasn't too bothered as it was quite dirty with all the bad weather we've had recently, so it's saved him a job.

The technician went through the print off and when he got to the bit about the brake pads Keith said 'Oh yes I know about that, it's going for a service next week, so will be sorted', the technician replied 'I was trying to sell some to the last customer', which makes you think they perhaps do look out for problems that don't really need addressing right now. He also said how the prices of diesel cars are going through the floor, probably hoping Keith would pop into Sales to look at a new car!

I must say I have been looking at changing and haven't noticed any decline in diesel prices and when I obtain check prices for mine on various sites I haven't noticed any dramatic price drop either.
 

EmilysDad

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I sometimes wish we had something that had had a higher driving position as I'm terrible at being able to see where the front of our car ends,
I've no idea where the front of my R Class is & the seating position is very upright ;)

yesterday I managed to damage the skirt at the front of the car for the second time in exactly the same place on the car and also at the exact same place in the flipping multi storey car park, I wasn't a happy bunny o_O
.... and I bet Keith was a very happy bunny :rolleyes: :rolleyes:
 

LostKiwi

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I managed to damage the skirt at the front of the car for the second time in exactly the same place on the car and also at the exact same place in the flipping multi storey car park, I wasn't a happy bunny
Here's the answer Lyn:
1280x720-8-D.jpg


(Squeaky toy tied to bumper).....


I am just teasing. It can be very easy to do in multi storey car parks. Some of those kerbs are stupidly high.

As for brake pads that does seem to be a common ploy these days with dealers - "Your discs and pads really need replacing as they are wearing out"

I seem to recall hearing of someone who had that line from Kwik Fit and simply asked what warranty they provided. The 'service' manager then replied with whatever the guarantee was at which point the customer said "Good, you can replace them for free then as your other branch replaced them only a month ago" and made them do it!
 
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littlebrooklyn

littlebrooklyn

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Here's the answer Lyn:
1280x720-8-D.jpg


(Squeaky toy tied to bumper).....


I am just teasing. It can be very easy to do in multi storey car parks. Some of those kerbs are stupidly high.

As for brake pads that does seem to be a common ploy these days with dealers - "Your discs and pads really need replacing as they are wearing out"

I seem to recall hearing of someone who had that line from Kwik Fit and simply asked what warranty they provided. The 'service' manager then replied with whatever the guarantee was at which point the customer said "Good, you can replace them for free then as your other branch replaced them only a month ago" and made them do it!

The irony is I don't think a squeaky toy would have helped. I heard the sensors go off in the car and with hindsight I do remember thinking that the beeps were getting closer together but I was so intent on looking where I was going, which I didn't make a very good job of, that I just kept on going. The Fiat500 was so much easier!
 

Rory

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The technician went through the print off and when he got to the bit about the brake pads Keith said 'Oh yes I know about that, it's going for a service next week, so will be sorted', the technician replied 'I was trying to sell some to the last customer', which makes you think they perhaps do look out for problems that don't really need addressing right now.

By "technician" you presumably mean service advisor? The technician (mechanic) who works on the car is bonused to find additional work and the service advisor is bonused to sell it to you.


Having said that, it generally feels like they give wear percentages that are random. A Honda dealer reported the rear brakes on daughters Jazz as 10% worn last service (50% would be more like it) and gave the car back after some recent recall work with the health check showing all greens when one of the rear acoustic wear indicators was screeching!
 


ACMS Mercedes Ltd is an independent Mercedes-Benz service specialist based in Walsall. The company provides high levels of customer service and quality workmanship, at competitive prices. Call Mark on 01922 634666 or 07530 456000
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