Passenger puddle light not working (under mirror)

[Janchee]

Hi all,

Picked up a second hand E class estate couple of months back (W213, estate, 220D, Reg: Sep 16) and have noticed that the passenger puddle light isn’t working.

All lights on the door are still working ie bottom of door, ambient lighting, indicator light etc. Drivers side puddle light still works.

Anyone else had any issues with this? Do you think Mercedes might fix out of goodwill? Car is less than 4 months out of warranty...

 

[Blobcat]

Hello and welcome

My drivers one failed during warranty and was replaced. It took nearly 2 months to get hold of it (W213 was still pretty new). If you’ve had the car for awhile you can always ask them, you’ve nothing to lose.

 

[Janchee]

Hello and welcome

My drivers one failed during warranty and was replaced. It took nearly 2 months to get hold of it (W213 was still pretty new). If you’ve had the car for awhile you can always ask them, you’ve nothing to lose.

Thanks! Just wondering what Mercedes are like for goodwill as I’ve been with BMW all this time will give it a go. If not, there is this video which shows you how to replace it

Camera work isn’t the best ... but you get the jist

 

[Janchee]

Just as an update - phoned Mercedes dealer and they’re not interested at all.

 

[John Laidlaw]

Just as an update - phoned Mercedes dealer and they’re not interested at all.

Figures! How were BMW in your experience on goodwill by the way?

 

[Janchee]

Found this other video which seems e-class specific. This guy actually pops the mirror out for some clips behind. If you are happy doing it - then could be a good job ...

 

[Janchee]

Figures! How were BMW in your experience on goodwill by the way?

Hey John! Yes BMW were actually pretty good. I had a 1 series and they fixed a couple of items outside of warranty (It did have a full BMW dealer service history - they checked this very thoroughly). My brother had a 62 BMW x3 20d. Had about 85k miles on it two years ago and the turbo started to go. BMW easily offered to pay 80% of it as goodwill. Again the x3 had full dealer history.

Seems like it is dealer specific ... you can tell if they're even interested in talking about goodwill.

 

[Blobcat]

Just as an update - phoned Mercedes dealer and they’re not interested at all.

I've found face to face gets better results, especially if you have a history with the dealer

 

[Mike Smith]

Also try Mercedes customer service, they may offer something.

 

[Janchee]

Have just been out to inspect in day light ... you can see that the passenger side light is full of moisture whereas the drivers side one is clean. Going to email this over to Mercedes customer service and see what they say

Drivers side (OK)


Passenger side (Moisture):

 

[Blobcat]

Have just been out to inspect in day light ... you can see that the passenger side light is full of moisture whereas the drivers side one is clean. Going to email this over to Mercedes customer service and see what they say

Drivers side (OK)
View attachment 55325

Passenger side (Moisture):
View attachment 55326

Looking at that the LED circuit board will not doubt be corroded.

 

[Janchee]

New update: Went through Mercedes central contact which asked local dealer to call me (same one which wasn’t interested). Different service employee and she said that they’d have to get the car in and then make a claim to Mercedes for Out of warranty. If Mercedes however, reject - then I have to cough up for diagnostics etc. Asked how much part is - they quoted £18.20. Picking it up tomorrow and will fit myself. Guy in the parts department wouldn’t give me the part number over the phone but if I buy it ... the box will have the part number on it?

 

[Mike Smith]

The old one should have a part number on it.

Part number 20 on here.
https://nemigaparts.com/cat_spares/epc/mercedes/1/fg/205012/c05/72/331/

 

[Janchee]

The old one should have a part number on it.

Part number 20 on here.
https://nemigaparts.com/cat_spares/epc/mercedes/1/fg/205012/c05/72/331/

It's saying that there could be two parts for 20 ... Would you know why this is? One seems to be an ambient lamp and one Headlamp unit?

Think this is the link https://nemigaparts.com/cat_spares/epc/mercedes/1/fg/213204/j21/72/331/ as it is a W213 ... assuming the estate is the W213.204?

 

[Janchee]

It's saying that there could be two parts for 20 ... Would you know why this is? One seems to be an ambient lamp and one Headlamp unit?

Think this is the link https://nemigaparts.com/cat_spares/epc/mercedes/1/fg/213204/j21/72/331/ as it is a W213 ... assuming the estate is the W213.204?

Update: Seems like one of them is a clearly different design. The one I'm looking for is A0999062902

 

[Janchee]

Also, seen this one on ebay which has a similar issue to mine i.e. seal broken = moisture inside LED lamp.

 

[00slk]

Also, seen this one on ebay which has a similar issue to mine i.e. seal broken = moisture inside LED lamp.

View attachment 55345

You get that from 'puddle lights'............. I'll get my coat

 

[Janchee]

You get that from 'puddle lights'............. I'll get my coat

Hahah. When I rang the parts man earlier ... he told me that they are wing mirror lights and not puddle lights ... OK matey

 

[Janchee]

Update: picked up part earlier today and attempted to replace. When taking the back cover off - it was very clear that there isn’t enough room to remove the light unit from the bottom of the mirror The S class video posted earlier showed some room however, this e class mirror is so compact (probably due to aerodynamic improvements over the years!)

So it looks like the whole mirror needs to come off to then disassemble. Going to take it into a Indie and see if they can do it.

Will update with how much it costs when fixed (sorry I didn’t get any photos!)

 

[Janchee]

Update: Phoned local Mercedes dealer who have quoted £83 for labour to fit (incl. VAT). Going to get it booked in next week. Will update then.

If this is the final cost - that will be around £21 for part and £83 for labour i.e. est. £100 to replace (incl. VAT).