Maybe they need more information to allay concerns ?
Reported MB advice to dealership:
Yesterday I spent about 30 min with a superficially helpful head of servicing trying to get the rust on my June 2000 CLK 320 assessed. He commented that in the last 6 weeks Mercedes called him up to a course on how to asses rust waranty claims. He states that Mercedes have taught him that their waranty will no longer cover the edge of a panel. Hence he feels that my wheel arch problems will not get past them centrally. He feels that lesser rust around the edge of my sunroof will get through.
He feels service histories are important. My car did only 25k between 2003 and 2010 and the 70k, 80k and 90k oil changes during these years were not MB. Otherwise I have a full MB service history including two services at the dealer I am talking to in the past 9 months. He is concerned by the 6 year lack of a mercedes stamp during these years.
I explained that I see nothing Mobilo mentioning the word "EDGE", I explained that I did not think oil services at 70k 80k and 90k were relevant to the waranty. I explained that I believed MB would loose in small claims. I explained that 40 of the 80 employyees I work with buy mercedes from him at some point and that I'll be talking away there business as best I can.
I am due back there next week to hand him a list of where I think the rust is.
Any advice on handling next week ?
Thanks,
Graham
I have today be contacted by the BBC who would like more details about our rust claims for one of there consumer programs, and would be greatly interested in any emails or letters from Mercedes denying liability on their 30 year protection policy. If you have any such letters please PM with details.
I have today be contacted by the BBC who would like more details about our rust claims for one of there consumer programs, and would be greatly interested in any emails or letters from Mercedes denying liability on their 30 year protection policy. If you have any such letters please PM with details.
Hi Andy,
I know its a while since you posted this message so I wonder how you got on?
MB UK have messed me around [putting it politely!!] since July 2010 and have just sent me through hoops to give me the same answer - a "no" to my claim.
I have a 50,000-mile 2001 W203 C320 Avantgarde which I've owned since it was 1-year old and 8,000-miles. It was bought from an MB main dealer and has always been serviced by an MB main dealer.
I've had an independent inspection done [an inspection which is accepted in court - should I wish to go that far] that confirms my car's paint is original; i.e. it hasn't been crash repaired and/or repainted but is rusting from its seams AND there is no evidence of rust-proofing when new? The inspection also states that my cars is NOT suffering from perforation so MB UK have chosen to dismiss my claim as a result of excessive rust from untreated stone chips!! Totally disregarding the fact that its rusting from its seams and had no rust-proofing from new!
The car is wrapped in cotton wool and garaged dry when not in use. Its barely done 5,000-miles per annum since new and I'm told by an MB bodyshop, a general bodyshop AND the vehicle assessor who carried out the independent report that to solve my car's problems, it needs FOUR NEW DOORS + FOUR NEW WINGS, FFS!!!!
Basically, the car is rotting away and will fall apart - no exaggeration as you'll understand if you saw the photos.
The other thing of note is this, the bonnet of my car (which has some stone chips - as any car will have) is NOT rusting but all the doors and wings are. As I understand it, the bonnet, roof and boot lid of the 2001 W203 came a different supplier to the wings and doors.
MB UK have fobbed me off with the reason of rust being untreated stone chips but it clearly isn't that - any non-MB affiliated person who looks at the car says its rusting from its seams.
Oh and by the way, MB UK say they can't find my claim which I submitted in July 2010! It was all done via Milton Keynes!
This whole matter has made me very angry but rather than let the anger control me, I'd prefer to build a strong case with the other hundreds or thousands of other Merc owners affected by rust and then go mob-handed to MB UK to force them to sort this out.
I wonder if we can collectively engage a solicitor?
Would love to hear any thoughts on this.
With thanks,
Don J
You simply don't need the mob handed approach.
Take MB to Court it is straightforward, if your account is accurate and objective you will have little to worry about.
As I have often said check to see if you have Legal Cover attached to any Insurance Policy if not do it yourself.
I think that you would win in court Don
I think that you would win in court Don
You simply don't need the mob handed approach.
Take MB to Court it is straightforward, if your account is accurate and objective you will have little to worry about.
As I have often said check to see if you have Legal Cover attached to any Insurance Policy if not do it yourself.
Andy Hi.
I'd like to make a contribution to this however I've tried to PM you without success. Is this as a consequence of my newly created membership i.e. today?
Regards
solarmer.
I have today be contacted by the BBC who would like more details about our rust claims for one of there consumer programs, and would be greatly interested in any emails or letters from Mercedes denying liability on their 30 year protection policy. If you have any such letters please PM with details.
Once you get an oxide on Alluminium it actually protects it.
So ive been told