Servicing Problems: Important.

[Cole@MBS]

Gutted for you,

You really could have done with the extra post!!

Would have made so much difference!!!

 

[television]

Gutted for you,

You really could have done with the extra post!!

Would have made so much difference!!!

Thank you,,you are a nice kind man

 

[Cole@MBS]

Thank you,,you are a nice kind man

Its my weak point Malc!!!

 

[jennyfifi]

Thanks for your sharing. Thanks for sharing this useful information. It's great.



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[m99]

Service status

Still waiting a reply from Mercedes head office.
Could someone please let me know this?,first servce was at 12,500 miles marked as A,second service was at 28,900 not marked off in book as either A or B,but only ticked off as engine oil change.Surley this should have been a B service and at least a oil and filter change?.The car is now reading Next service A in 9000 miles which will takeit to 38,000.The car is a 55 plate.
Help and comments App on this,when i speak to the guy at head office when he rings me.

 

[m99]

This is my new baby,Hope this works ok

 

[lisamac]

Not just a servicing problem

I need a bit of advice. I had a 3 year lease on my mercedes. It went back a few weeks ago. I had a service history, had it professionally cleaned inside and out and felt it was in very good condition. I have been hit with a huge bill from them now for respraying bumper etc. etc. I am a bit annoyed as they wouldn't pick it up from my home ( I live on a small island) so I paind to put it onto ferry as I thought they would probably charge me loads for collecting. What can I do as I think the invoice is a bit unfair

 

[Rory]

Who did you hand it over to, and was there any inspection made of the car? Ask them to send you pictures of the damage.

End of lease charges are a scam - they don't actually do the work they charge for and the cars are sent off to auction. They justify the charge by saying the car would be worth less.

I think that if you kick up a fuss they usually back down. Many people won't lease cars again after bitten by these charges.

 

[television]

It almost looks like the same scam as when you hire a car,,when you return it they are far to busy to look the car over,,and a huge bill follows for damage that was not there.

Do not pay it

 

[hawk20]

I need a bit of advice. I had a 3 year lease on my mercedes. It went back a few weeks ago. I had a service history, had it professionally cleaned inside and out and felt it was in very good condition. I have been hit with a huge bill from them now for respraying bumper etc. etc. I am a bit annoyed as they wouldn't pick it up from my home ( I live on a small island) so I paind to put it onto ferry as I thought they would probably charge me loads for collecting. What can I do as I think the invoice is a bit unfair

End lease charges are not always a scam. There is a detailed description given you when you lease the car of what will be charged for e.g. length of scratch, size of dent etc. Naturally they expect you to pay to put right any damage you have done to the car. Quite right too IMO. To check if the charge is reasonable ask another MB approved bodyshop what they would charge to do the same job. How much did they charge you for respraying the rear bumper?

Whether they choose to have the respray done or accept a lower figure at auction seems to me entirely their decision and rightly so. But putting right damage is what you agreed to pay for when you signed the lease.
BTW really this should be a separate thread

 

[lisamac]

Thanks

Thanks for responses.
Sorry for not creating a new post. I am new to this. No one ever checked over the car with me and I did not sign a "handover form" as detailed in the "Preparing your vehicle for collection" documentation. The document also said the car will be collected, this also did not happen.
I do not grudge paying what I owe, but I went to a good length to ensure the car did not exceed the wear and tear guidelines. I've been charged almost £370 for brake pads, £155 for bonnet repair as apparently it was chipped excessively, £200 for a front door panel repair and paint etc. etc. I jsut feel the charges are a little unfair, especially since no one checked over the car with me. I left it at the ferry terminal for collection and also paid to have it taken over.
I wonder how the defleet team will feel if I issue them with an invoice for the ferry journey, (they agreed to this, but no cost was agreed).
I am jsut confused with it all and will never have a mercedes again because of the poor service. They were wonderful at the time of sale!! No surpirses there though.
Thanks,
Lisa

 

[hawk20]

Thanks for responses.
Sorry for not creating a new post. I am new to this. No one ever checked over the car with me and I did not sign a "handover form" as detailed in the "Preparing your vehicle for collection" documentation. The document also said the car will be collected, this also did not happen.
I do not grudge paying what I owe, but I went to a good length to ensure the car did not exceed the wear and tear guidelines. I've been charged almost £370 for brake pads, £155 for bonnet repair as apparently it was chipped excessively, £200 for a front door panel repair and paint etc. etc. I jsut feel the charges are a little unfair, especially since no one checked over the car with me. I left it at the ferry terminal for collection and also paid to have it taken over.
I wonder how the defleet team will feel if I issue them with an invoice for the ferry journey, (they agreed to this, but no cost was agreed).
I am jsut confused with it all and will never have a mercedes again because of the poor service. They were wonderful at the time of sale!! No surpirses there though.
Thanks,
Lisa

If they have not stuck to agreed procedures then I think you should get onto someone senior and complain. And if that fails write to MB Customer services via the MB website and complain.

Having said that £155 for a badly chipped bonnet does not sound at all excessive nor the figure for repairing and painting the damaged front door. Any dealer can give you the standard charge fro pads/discs etc.

 

[Rory]

I've been charged almost £370 for brake pads, £155 for bonnet repair as apparently it was chipped excessively,

The brake pad charge is odd - was the warning light on? £155 for the bonnet is a strange amount - if it's excessively chipped then it needs respraying and £155 isn't enough.

Do complain strongly about it. I've been involved in business leasing (as a customer) and the charges ARE a scam. When I was in a position to do something about it, I stopped all such payments unless I'd seen the car myself, and I then only saw one car which I agreed had a problem (driver had bumped it and had an extremely poor repair done). There's a thread on HonestJohn at the moment from someone who leased a VW Polo for his daughter, spent a small fortune making it immaculate on return and was still invoiced for £1700 for repairs.

There are industry (BVRLA) standards for wear and tear http://www.pendragon-contracts.co.uk/DownloadArea/FairWearandTearGuideCars.pdf but many leasing companies impose their own standards (ie charging for the most minor issues) and they frequently simply make up faults.

 

[Xtractorfan]

It is always prudent to have a car that is being returned, inspected by someone who represents the company , they have to do this as a matter of course and cannot refuse, if they refuse to inspect the vehicle and give a written statement of condition of the vehicle then they have no right to bill you for damage.. you should also take pics of all of the car and then you can challenge any further claims.. The vehicle would stiil be in your care whilst it was being transported at your request...

 

[television]

End lease charges are not always a scam. There is a detailed description given you when you lease the car of what will be charged for e.g. length of scratch, size of dent etc. Naturally they expect you to pay to put right any damage you have done to the car. Quite right too IMO. To check if the charge is reasonable ask another MB approved bodyshop what they would charge to do the same job. How much did they charge you for respraying the rear bumper?

Whether they choose to have the respray done or accept a lower figure at auction seems to me entirely their decision and rightly so. But putting right damage is what you agreed to pay for when you signed the lease.
BTW really this should be a separate thread

All so well and good,,,but the car should have been inspected when handed back,,we know of lots of cars that have been dented and scratched while in MBs care

The whole thing is like an open ended check book,,and they cannot loose whilst behaving like this

 

[hawk20]

Lisamac, Some assume the whole world is crooked and against them. They call it realism; others call it paranoia. Truth is there are plenty of good lease comapnies, with satisfied customers doing lots of repeat business. And, of course, there are some who don't stick by the rules, and who lose customers as a result.

There has to be some element of caveat emptor -let the buyer beware. In your case the door was damaged and needed repair as did the bonnet. I would never let a car go back without the agreed procedure being followed and proper inspection happening. And taking a few photos is an obvious precaution.

In your case I would complain. Keep us posted.

 

[Rory]

In your case the door was damaged and needed repair as did the bonnet.

Blimey - you can even tell that it needed repairing without seeing it. Remarkable.

That's exactly how the leasing companies work, and as I can't ever recall a leasing company being descibed as "good" I can only assume that you must work for one.

 

[m99]

Reply from The Head Office Mercedes Benze

Hi,Just got a reply about the querys i made over the log book not being filled in correctly,ie not filled in what oil had been used and Ayssist not being set for long life service.
At first as i said i contacted both main dealers,to go through the proper chanels, and they said send the log book down and they would fill it in and informed me synthetic oil had been used.
I have now been informed by the gentlman at mercedes head office that the service manager at Listers as told him that the last customer requested ordinary oil to be used to keep cost down and the book is just stamped with there logo not mercedes,IE Listers not listers Mercedes. Yet the guy at head office said when he checked up whilst i was on the phone to him that the service was on mercs system.
So to conclude,Nothink done about 2 main dealers not filling in the service books correctly,been conveniantly lied to telling me first synthetic oil was used then informed it was not.
To top it all just received in the post this morning,A VIP Exclusive invitation from mercedes to VIP bonus showroom event.Really chuffed about that?.
O, they did say i could get a service done at my local merc dealership and they would re/set assyst for long life and to cover Mobile,AT my Cost.

 

[hawk20]

Blimey - you can even tell that it needed repairing without seeing it. Remarkable.

.

Not at all. I merely quoted from the OP's posting.

Surely the problem in this case is not insisting on normal procedure and being present when the inspection is done. Numerous threads show others going through this process without problems or being ripped off. Done it myself often enough with hire cars. Check it over before taking it way and compare marks/damage with their sheet that lists and shows diagrammatically where the damage is.Then on return go over it again with them and sign off. I have never had a problem and know many others with leases or hire cars who haven't either.

 

[lisamac]

Fair outcome

Lisamac, Some assume the whole world is crooked and against them. They call it realism; others call it paranoia. Truth is there are plenty of good lease comapnies, with satisfied customers doing lots of repeat business. And, of course, there are some who don't stick by the rules, and who lose customers as a result.

There has to be some element of caveat emptor -let the buyer beware. In your case the door was damaged and needed repair as did the bonnet. I would never let a car go back without the agreed procedure being followed and proper inspection happening. And taking a few photos is an obvious precaution.

In your case I would complain. Keep us posted.

I spoke to Mercedes, who were extremely helpful. The lady agreed that the car should have been collected and also looked at photos of the car and agreed some of the costs were excessive for what appeared minor things. She removed over £300 off the bill and is also investigating why the car was not collected from my home and is working out how I cna be re-imbursed for the ferry costs of taking the car to the mainland for collection. I'm satisfied with this outcome so far and thank all of you who responded for giving me the confidence to question the invoice.

Thanks,
Lisa