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20% Discount on MB Service plans

Discussion in 'General Mercedes-Benz Related Discussion' started by peterws1957, Jul 2, 2020.

  1. Ron240

    Ron240 Senior Member

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    It sates that it incudes things like brake fluid and filters etc, which makes it pretty good value in the case of a B service.
    http://tools.mercedes-benz.co.uk/cu...17FE52A6475D0A490D4C%40AdobeOrg|TS=1594238940
     
  2. Blobcat

    Blobcat Moderator

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    I think owners have been told the car needs x, y and z and when they tell the dealership it’s on a service plan it suddenly no longer needs them or it’s not covered by the plan...
     
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  3. Ron240

    Ron240 Senior Member

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    See my post 2 above yours and in the link look at part 1. (c) (iii), this incudes additional items that have to be paid for seperately when paying on the day.
     
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  4. micky.

    micky. Senior Member

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    Yes, you’re right, I didn’t see that bit, thanks.
     
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  5. sonic

    sonic Senior Member

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    I have had about 10 plans over the years, never paid for anything else at the service.
     
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  6. John Laidlaw

    John Laidlaw Senior Member

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    MB Cheshire Oaks and Liverpool carried out the service work required, no additional charges, only one blip when they put the 'wrong' oil in my 63, but when challenged they changed it with minimum fuss and gave me a decent loaner whilst they did it.
     
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  7. micky.

    micky. Senior Member

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    Cheers John. I’m tempted to buy one of these service plans, but the T&Cs are a little bit ambiguous about what’s included in the price. I’ve swapped a couple of emails this morning with the online service team, but even they seem to be unsure about whether the plan provides essential items only, or essential items plus recommended items (ie fuel filter, air filter, and brake fluid, all of which are recommended for my next service).
     
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  8. John Laidlaw

    John Laidlaw Senior Member

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    No worries. With mine everything was included, including items you've mentioned. Hopefully nothing has changed...
     
  9. Ron240

    Ron240 Senior Member

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    It clearly states in black and white that all these things are included in the Service Care, so there can be no ambiguity. :)
     
  10. micky.

    micky. Senior Member

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    Ron, I’m sure you’re right. But I’m not 100% sure. Para 3 slightly contradicts Para 1, because it commits MB only to carrying out routine work, not additional work. I’m very tempted to buy a plan using this discount code, but I think I’ll wait til someone a from MB has clarified this first.
     
  11. Ron240

    Ron240 Senior Member

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    Normally if anything is not clear I feel exactly the same as you micky and seek clarification, but I have no problems in this case.
    This is copied from the terms of the Service Care.
    I have highlighted in red the important points relevant to this discussion.
    Print off your own full 4 page copy if it is not supplied to you when taking out the plan.
    It is cast iron! :)


    1. GENERAL AND DEFINITIONS


    The Customer is entitled to Routine Services specified in the Vehicle Schedule

    on the following conditions.

    In this Agreement the following terms shall have the following meanings:-

    (a) "Official Workshop" means the service workshop of any Mercedes-Benz

    Passenger Cars Retailer;

    (b) "Vehicle" means the motor vehicle operated by the Customer specified in

    any schedule ("Vehicle Schedule") expressed to be supplemental to this

    Agreement;

    (c) "Routine Service" means the performance of consecutive service tasks

    carried out in relation to the Vehicle in the United Kingdom recommended

    in the Mercedes-Benz Passenger Cars Handbook applicable to the Vehicle,

    including the supply of all lubricants and other materials required for such

    tasks. More specifically, this shall include:-

    (i) all service tasks as fully specified within the Electronic Service

    Sheet as published to the Official Workshop, at the website

    www.servicemercedes.co.uk and carried out according to the


    applicable MBUK technical publications.

    (ii) The measurement of the wear on all wear items such as brake

    pads/discs and the recording of the percentage of wear;

    (iii) Engine oil, oil filter, sump plug washer, screen wash additive, key


    fob battery, combination filter, brake fluid, air filter, spark plugs, fuel



    filter, automatic transmission oil filter, gasket, seal and fluid.
     
    Last edited: Jul 9, 2020
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  12. OP
    peterws1957

    peterws1957 Senior Member

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    I was as unsure as you when I took out a plan 3 years ago. I got through to the personnel at MB who deal with the claims under the plan from MB dealers and they reassured me. No doubt MB dealers will try and flog you other stuff, but I always make it clear when the car is taken in that I am only interested in the service.
     
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  13. micky.

    micky. Senior Member

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    Hi Peter. I called in at Marshalls in Preston this morning. The lady I spoke with confirmed that essential items and recommended items are definitely both covered. She knew about the 20% discount offer, and said she had never known an offer as good as this. She suggested that as the prices are so good, buying three years worth of service might be better idea, as they will issue refunds for any services not carried out if I sell the car. So that all sounds great, and I’ll definitely buy some time next week. Thanks very much for the excellent tip.
     
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  14. OP
    peterws1957

    peterws1957 Senior Member

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    Just be a bit careful about this refund thing micky. The first service in my ownership on the CL was going to be £1500 ish. The 3 year service plan itself was £1500 so if I had sold after the first service there would have been no refund. Something you have to balance out.
     
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  15. Ron240

    Ron240 Senior Member

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    This is a good point, and one that I had already thought about.
    It depends on which service(s) you have already received and what price Mercedes rate them at compared with the price of your plan. If you are paying monthly it might be possible under certain circumstances that you end up actually owing Mercedes money.
    Also not forgetting that there is an administration charge for early termination at the current price of £48.

    None of the above worries me though because I intend to pay upfront for 2 services and it will be substantially cheaper than paying on the day.
     
    Last edited: Jul 12, 2020
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  16. OP
    peterws1957

    peterws1957 Senior Member

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    Also of course the 20% discount only applies if you pay for the whole plan upfront.
     
  17. bc100

    bc100 Senior Member

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    I may be buying a 6 year old C Class and they have shown a discount rate of £1094 for three years. As it is a B-A-B service this doesn't seem too bad. I'll have to do number crunching now I'm home. The problem comes on additional work at their prices.
     
  18. micky.

    micky. Senior Member

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    Are you obliged by the T&Cs of the service plan to only have your additional work carried out by MB? Say if they spot during your service that you need a new set of brakes, or an exhaust - surely getting them done elsewhere remains an option?
     
  19. OP
    peterws1957

    peterws1957 Senior Member

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    It seems unclear under the terms and conditions. Under Customer Obligations 4d the dealer appears to be able to fit parts at it's discretion for safety and the customer has to pay. This was tried on me once when the dealer wanted to charge me £2300 to replace the front discs and pads - all I had to do was to sign a disclaimer.(I got the work done subsequently £500 cheaper) I doubt whether a dealer could get away with fitting parts without authority and expecting the customer to pay, but be prepared to stand your ground.
     
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  20. JBell

    JBell Senior Member

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    Should include everything
     

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