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20% Discount on MB Service plans

Discussion in 'General Mercedes-Benz Related Discussion' started by peterws1957, Jul 2, 2020.

  1. John Laidlaw

    John Laidlaw Senior Member

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    Your Mercedes:
    UnMercs BMW i8 Volvo XC90
    you get most value with B-A-B so looks decent....
     
  2. Rory

    Rory Senior Member

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    It should be clearer cut these days with cars being on fixed interval servicing but mine is on variable service intervals and the ESS often missed items out - apparently this is common if the mileage if much higher or lower than would be typical vs age.

    I used to have a battle every time I went in as ESS would hardly show any work and apparently it's difficult for the dealer as MB only pay them based on what the ESS says.
     
  3. s5tuart

    s5tuart Senior Member

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    Can you buy it but then postpone it?
    I already have a “free” service for mine next June in Norwich but it’s be useful to grab the discount while I can.
     
  4. Ron240

    Ron240 Senior Member

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    Surely though if you didn't have a service plan and were paying on the day then only the same work would get done?
    I can understand your frustration if extra work would be deemed necessary if not on a service plan.
     
  5. John Laidlaw

    John Laidlaw Senior Member

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    I don't know on that Stuart, sorry.....
     
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  6. Rory

    Rory Senior Member

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    The scheme used to be called ServicePlus and it covered service and maintenance until the car was 6yrs old but it wasn't widely known about or promoted by MB - it was really aimed at fleets.

    What happened (and several other members have told the same story) is you take the car in and the Service Advisor reels off a great list of work that the car "needs" to be done. Then they'd ask how you'd be paying and you'd say "ServicePlus" and they'd visibly slump! When you picked the car you'd find that none of that work was required - "turned out the car only need and oil and filter change, sir".

    You'd get odd things too - they changed the fuel filter two services on the run but never changed the air filter etc. Brake fuild was always tricky - that never seemed to come up.
     
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  7. Ron240

    Ron240 Senior Member

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    At least they cant wriggle out of that now if you have Service Care.
    Speaking of brake fluid do you happen to know how much Mercedes would charge for this if paying for it as an additional item on top of a service?
     
  8. Ron240

    Ron240 Senior Member

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    Finally managed to buy my Service Care plan.
    It took a bit of effort but eventually my registration number was recognised and I was able to buy the plan online - £576 for 2 services discounted from £720.
    Will be 11 months before my first service is due but at least I wont need to bother about paying for it on the day, and this upfront payment will just be a distant memory. :D
     
    peterws1957 likes this.
  9. micky.

    micky. Senior Member

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    I bought mine last week, three years for £1200. I only bought the car a few weeks ago, and the private dealer serviced and MOTd it, so like you, I’ve booked my service for some time off - start of December. The only thing is, according to MB, right now my car is due a B service plus brake fluid, air filter and fuel filter. The service centre told me that under the service plan, they will carry out whatever work is due to be done on that date, with whatever mileage is showing on the car when they work on it. She said they won’t ‘catch up’ with previously missed services. So I’m slightly nervous about what works will be carried out, but I will be hoping they complete all of the above.
     
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  10. OP
    peterws1957

    peterws1957 Senior Member

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    Understandable to some extent. A neglected car (not saying yours is!) may need an awful lot of catching up on. I suppose it depends on what the private dealer did as a service and what MB propose doing on the first service. Worth enquiring I would have thought to put your mind at rest.
     
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  11. micky.

    micky. Senior Member

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    I did specifically ask if they could tell me when the due service would change. She couldn’t tell me, and said it’s mainly down to the mileage when the car comes in. So I’ve booked the service that’s due right now, to be done in December. I think I’ll be in a position to insist they provide the services I’ve ordered, but I think it’s just a case of wait and see. I must admit I’m tempted to put the car in for service straight away, because I’m not totally sure I trust that the people I bought the car from did much more than an oil change, but I’ve only done 400 miles so far and it seems crazy to have another service done just yet.
     
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  12. bc100

    bc100 Senior Member

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    I was about to do the three service deal as I'm B A B, but the fine print said I had to wait three months for the first service. This means that the Mobilo would expire. Mercedes South West are trying to talk me into their plan but is £450 pounds more. They would do the B service in September however.
     
  13. Ron240

    Ron240 Senior Member

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    I did not notice that in the terms and conditions, but wasn't looking for it with my service being 11 months away.
    With a B A B schedule you will be getting the maximum benefit from the plan, so is it a big deal to lose 1 month breakdown cover?
    I am assuming it would be reinstated when having your first service in October as part of the Service Care plan?
     
  14. bc100

    bc100 Senior Member

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    I was unaware that reinstatement was possible. I assumed once you were out you were out.
     
  15. Ron240

    Ron240 Senior Member

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    I believe it is a benefit of the plan that when receiving a service you automatically have a years free breakdown cover.
    I am willing to be proved wrong though?
     
  16. bc100

    bc100 Senior Member

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    I will ask on Monday.
     
  17. Srdl

    Srdl Senior Member

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    Automatically reinstated for a year when you have a service done by a Mercedes dealer.
     
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  18. keefysher

    keefysher Senior Member

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    Service intervals, warranty and mobilo were all extended by 180days early on in the COVID-19 crisis. So I'm not getting my first service under the service plan done for another 76 days.

    There was an email and letter issued by MB months ago.
     
  19. bc100

    bc100 Senior Member

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    I have just got off the phone from customer support and you are correct.
    He also thought that if lockdown doesn’t apply and you’re allowed to get the car serviced then the extension to Mobilo doesn’t apply.
     
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