Dishonest Garage? Or they might be right...?

tgl3

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Hello all my friends!

Hope this thread finds everyone well! Last Monday, I was driving my C220 CDI COUPE (2011 Reg, C204) on the motorway. The car was all fine until the moment I was trying to overtake a car and hardly depress the gas. As soon as I depressed the gas and rev hit 3000 RPM, there were some "ka ka ka" rattling noise starting arisen from the engine! I never heard that weird noise before so for precaution I immediately reduced my speed and pull over at the hard-shoulder. AA roadside assistance was then called out and the mechanician couldn't fix the issue at the scene. So the car was then towed to a "AA Approved Garage" near my home waiting for diagnosis and repair at the next day (I have the AA Breakdown Repair Cover. To make a valid claim, the car must be repaired at one of AA Approved Garages. I used to repair and service my car at another local garage).

On the next day morning, after OBD scanned over my car, the garage informed me that "Multiple air and pressure related faults stored, we will need further investigation to establish the issue." A £85 investigation cost was then charged and the investigation began. No update since then until the following day, I was told by the garage that "
Air leak test completed, no faults found. Mercedes technical support have been contacted and have produced a test plan for the issue. Test plan followed and we have found an issue with the fuel delivery timing. The timing of the fuel delivery is predominantly controlled by the injectors and engine control unit. The next stage is to remove the injectors and send for independent testing. Price is for injector removal and testing, this process takes 3-5 days.". A further testing cost of £269 was requested. There's nothing I could do at this stage so I authorised the request and let the test went on.

No update since then until today. I have been updated with the following message: "ALL 4 injectors have failed, we have to wait for some more info but the testing company has said that the way they have failed suggests that the fuel delivery system may be contaminated and a foreign object has gone through and damaged the injectors. This isn't good news as it means we would need to strip the whole fuel system apart and it may be a worn high pressure fuel pump starting to break up. Once I have had more info I'll chat it through with thechnician and see what options we have. At the very least it will need 4 injectors...".

I am feeling really hopeless now... Not only because costs that definitely will be incurred has reached the mark of £1800; more unknown costs seems like be there waiting for me (The garage told me they need to "strip the whole fuel system apart"; costs will be incurred. If NEW high pressure fuel pump required, £££ will be incurred... I have no idea about the fuel pump replacement cost but after searching on the internet it looks like pretty expensive...) :(

During the past year the car has underwent two repairs: during the first repair the Exhaust Back Pressure Sensor and the Boost Pressure Sensor for low-pressure turbocharger were replaced due to two error codes related to them. About two months after the first repair, one day the car suddenly dropped into limp model and EML went on; on that occasion two similar error codes were identified and the root cause of the codes was believed due to the faulty MAF sensor therefore the MAF sensor was replaced. The car ran like a dream since the second repair for half a year; no any broken down or faulty symptom until the last Monday.

The car has 140k mileage on clock. I always treat the car very well. Fuelled up it with BP Ultimate Fuel, service it as soon as its due, washed it regularly, and repairs it if any faulty symptom detected... I don't think if I caused the foreign object flowed into the fuel system. I do believe there's definitely something wrong with the car, because for all the three times broken down there were error codes related to the Back Pressure Sensor. BUT the question is: for this time is it really the fuel delivery system faulty? and are four injectors really ALL failed and needs to be replaced? I don't know if the garage is dishonest; the garage doesn't seems like have a good reputation whilst some reviews claimed the garage charged them for parts that's not necessarily to be replaced and tried to make more money. The previous two repairs costed me in average of £350 but for this time... Not anymore!

No black smoke visualized at the point of breaking down and the EML didn't turn on. I didn't try to accelerate since the noise arisen so don't really know if the power loss exists. The only symptom I found at this time was the "Ka Ka Ka" disrupted noise from the engine, which was intermittent when engine loads up and persistent/obvious when engine is idle (according to the mechanic attended the breakdown recovery the noise seems from the camshaft).

Any suggestions or ideas at this stage from all intelligent friends here? I am keen to hear some suggestions from third-parties about my situation:)

And thank you in advance for spending your time read my long story and all helps given:)

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mioba

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What garage are you using and they are not using star/xentry are they. Throwing money at a car with parts till one hits is sure hell way to fall out with the car and its only due to incompetent diags.

Reading a fault reader and dignosing are apples and pears.

I would get this car to a MB indy. Its very strange that all 4 injectors have died at the same time, pointing to something controlling the injectors.

All the faults you show dont mean they are all faults, it usually means something is causing those faults.
 
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MJJ

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If all 4 injectors have been independently tested, and determined as failed, then it sounds quite likely to me that the diagnosis of foreign object damage is correct. The injectors will have been bench tested on separate kit, not using any of the car fuel system nor control units - thus the injector failure can be trusted.

The key (and expensive) question is where that foreign object damage came from - to kill all 4 injectors, I would say that there must have been quite an amount of foreign object so the source should be relatively easy to find. Fuel pump is entirely plausible, unfortunately. A cheaper possibility is a disintegrating fuel filter, but I would expect the garage to look at that before the fuel pump.

My personal view is that the garage are proceeding honestly. A lot of your original post seems to be implying that the garage was chosen because you have an AA warranty, are they not covering the repair? If not, and you are not able to repair this yourself with used parts, there is not a lot of room to reduce the repair bill.

On a slightly positive note, I am sure the car will be running even better than before once repaired with new injectors and fuel pump.

Martin.
 

SL63 Mark

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What part of the world are you in ? If you let us know we can recommend a good independent Mercedes Specialist in your area. Otherwise you will be throwing money at it as they keep guessing and replacing parts using your money.
 
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tgl3

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What garage are you using and they are not using star/xentry are they. Throwing money at a car with parts till one hits is sure hell way to fall out with the car and its only due to incompetent diags.

Reading a fault reader and dignosing are apples and pears.

I would get this car to a MB indy. Its very strange that all 4 injectors have died at the same time, pointing to something controlling the injectors.

All the faults you show dont mean they are all faults, it usually means something is causing those faults.
Hi Mioba,

Thanks for your detailed suggestions! Now I would really really want to go to a MB indy, but due to the conditions of my car (engine been tear apart) and lack of MB indy in the local area, it looks like unfeasible to do that:(

I'm now really wondering if its really as they said: ALL four injectors have died. I have tried to reach them this morning but unsuccessful. Will update the report as soon as I get it:)
 
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tgl3

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If all 4 injectors have been independently tested, and determined as failed, then it sounds quite likely to me that the diagnosis of foreign object damage is correct. The injectors will have been bench tested on separate kit, not using any of the car fuel system nor control units - thus the injector failure can be trusted.

The key (and expensive) question is where that foreign object damage came from - to kill all 4 injectors, I would say that there must have been quite an amount of foreign object so the source should be relatively easy to find. Fuel pump is entirely plausible, unfortunately. A cheaper possibility is a disintegrating fuel filter, but I would expect the garage to look at that before the fuel pump.

My personal view is that the garage are proceeding honestly. A lot of your original post seems to be implying that the garage was chosen because you have an AA warranty, are they not covering the repair? If not, and you are not able to repair this yourself with used parts, there is not a lot of room to reduce the repair bill.

On a slightly positive note, I am sure the car will be running even better than before once repaired with new injectors and fuel pump.

Martin.
Good morning Martin,

Thanks for your encouraging comment! Yes I have the breakdown repair cover from the AA. But its not the ordinary warranty plan, its the plan that only claimable when the car breakdown+they cannot fix the issue at roadside and have to repair at a garage. There's a cap on the ££ they can contribute which is £500. The current bill obviously far exceeds that cap:( I had no experience of repairing vehicles so yes... as you said it looks like there's no too much room to reduce the hefty bill.
 

mioba

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You could ask the garage to put it all back toegther and get the AA to take the car an indy, but then again the next garage will have to run through the entire dismantling again so I see the predicament of the overall feasbility and the hit on the wallet.

One word of advice is to use genuine parts in the replacement.
 
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tgl3

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What part of the world are you in ? If you let us know we can recommend a good independent Mercedes Specialist in your area. Otherwise you will be throwing money at it as they keep guessing and replacing parts using your money.
Hi Mark,

I'm now in the Coventry area. Based on my knowledge there aren't many independent MB specialist here.
 

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