toby1
Senior Member
- Joined
- Mar 13, 2007
- Messages
- 5,142
- Reaction score
- 606
- Location
- West Berkshire
- Your Mercedes
- 1998 CL420 C140; 1997 SL500 R129
Ok cheers. Mail sent.
Can you actually pick up parts from a local depot yet ?
I was given the old BS that I had to come down & pay in person ? PRIOR to ordering ??!!? As if I have time for that rubbish.
Funny that when later, the bloke on the phone was more than happy to take my card details & have it delivered to my personal address & NOT my workplace anyhow ?
What is that all about ? I have used ECP in the past, but this dreadful service just takes me elsewhere.
Can you improve this ?
cheers.
ECP, lets talk warranty. Can you talk me through your warranty process and labour rates. If we have a faulty part supplied by ecp, what is the returns process and reimbursement/replacement of part and labour and your labour rate payable?
We receintly fitted a steering rack that had a fault occur after a couple of months, a replacement was sent out but charged for (apparently if we claim labour it will take months to reimburse for the part), the labour rate payable by ecp is insulting, other additional cost (oil, geometry etc) will not be paid for, why then should we purchase parts from ecp with a substandard warranty.
If a MB part goes wrong, mb will change it for you.
With regards the warranty procedure, I dont deal with sales or warranty, so il be honest i dont know much about it. It would be best to contact your local branch who can supply you the warranty T&Cs and if you have any questions they can come and visit you.
Smacks of a stack-it-high-sell-it-cheap setup.
I'm sure very good most of the time assuming for run of the mill products and assuming nothing goes wrong.
However with a dysfunctional website (can't match the car number to model), "send me a PM" when that option has been turned off by ECP, someone who insists on calling most people "mate" and a supply of negative comments from people with direct experience - not for me thanks.
Thanks for your comments.....
No website is perfect, .....(how can we fix or improve soemthing if we don't know about it!)
Calling people Mate - atleast its friendly, im not a fan of calling people by their forum names - and only a handful of members have a forum name ralating to a real name (or list their real name in their sig) - These i address by name (ie/ Malcom / television)
If its not for you, then fair enough, but let us try and improve, and support the forum?
Will try ECP customer services tomorrow, will keep you all posted.
Very disappointed!
Hi Malcom
Really sorry for the inconvenience, Has this been sorted by our customer service team?
Coming into this thread late:
I would have though as the forum "front desk" you would have been telling Malcolm it was sorted, not asking him to tell you .