Alex M Grieve
Senior Member
- Joined
- Apr 28, 2008
- Messages
- 9,388
- Reaction score
- 60
- Location
- Broom, Warwickshire
- Your Mercedes
- B Class d200 Sport Premium Plus (66)
It all is a shame,,prevention is always better than any cure, and everyone would have been better off,,a system that prevails now of pot luck, as to whether your car gets fixed is not very good, and should not be affected by any recession, as that is nothing to do with the car going rusty
Sadly, you are quite correct Malcolm. The topic of rust has had a corrosive effect on the reputation of MB, and on the Forum.
It is not merely the rules (what was in and what was out, and when) but the way that they are being applied that is damaging to the MB Brand.
As was rehearsed in a separate thread, the service manager should automatically seek to represent the interests of the customer. No invitation or blandishment should be required.
It is interesting that there is now a mention of "further rustproofing measures" at the time of servicing. I don't think these are mentioned in the service schedule, but it is clearly a step in the right direction.
If such a practice is introduced successfully, it will at least give some logic for the need for a FMBSH being demanded before claims for corrosion will be entertained.