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Sprinter fob key de-syncronised

Discussion in 'Engine, Drivetrain, Fuel and Exhaust' started by manos313, Jun 10, 2010.

  1. manos313

    manos313 New Member

    Messages:
    2
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    Joined:
    Jun 10, 2010
    Location:
    uk
    Your Mercedes:
    sprinter 313
    :(
    i am having a problem with my 313 Sprinter. The fob key looks like that has been de-synchronized with the vehicle as the visual LED and the IF are working (red LED turns ON when press any of the 3 keys and infra red can been seen on camera when any of the 3 keys are pressed) - does not lock/unlock the car or the steering wheel :-(
    MB dealer tell me that "this failure" is not possible and they never had this problem before! They can not reprogram the KEY, and they want to replace the key ... for some fee!
    i don't understand how this is happened, (de-synchronized) and what to do, apart from getting a new key from MB. Luckily my spare fob key is operational...anybody had this problem ?
    I am having a 313 long base 2010 sprinter....
    Thanks in advance manos
     
  2. Cole@MBS

    Cole@MBS Forum Supporter Authorised Forum Supporter

    Messages:
    13,575
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    669
    Joined:
    Dec 1, 2008
    Location:
    Hedge End, Southampton
    Your Mercedes:
    124 300 CE 24 Coupe, 209 240 CLK
    Am i reading that right , its a 2010 model???

    Thats covered under warranty!!

    Welcome to the forums!!
     
  3. OP
    manos313

    manos313 New Member

    Messages:
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    Joined:
    Jun 10, 2010
    Location:
    uk
    Your Mercedes:
    sprinter 313
    Thank you Sam (i assume that this is your name) for your quick reply, you are 100% right, but, what is the chance that this will this happen again? Will be Mb be able to diagnose the cause? (using a STAR tool? is that right).

    manos
     
  4. alexanderfoti

    alexanderfoti MBO Forum Supporter Authorised Forum Supporter

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    Joined:
    Mar 25, 2010
    Location:
    Tonbridge
    Your Mercedes:
    W221 S65 AMG - W204 C63 AMG + Various other MB's
    I would be raising your voice at getting mercedes to replace it for free!
     
  5. television

    television Always remembered RIP

    Messages:
    164,074
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    318
    Joined:
    Mar 14, 2005
    Location:
    Daventry
    Your Mercedes:
    2002 SL500, 216 CL500, all fully loaded
    The key has lost its programming and this is not your fault,,had the key been dropped it would not affect it, stand your ground that it is faulty under guarantee
     
  6. BarrW

    BarrW Registered

    Messages:
    1
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    Joined:
    Jun 18, 2012
    Location:
    Surrey
    Your Mercedes:
    Sprinter 311
    This is a common fault on the earlier euro 5 spec 651 engine sprinter, it should be replaced under warranty, you will need to go to a dealership with ID and your V5, it takes 15 mins to test on Star Diag and then the key should arrive two days later
     

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